Income Protection Claims Specialist

AIA; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangement

Additional leave days

Health and wellbeing initiatives

Training & development

Internal mobility opportunities

Supportive managers

Job summary

AIA Australia is seeking dedicated individuals to join our Long-Term Income Protection claims team. You will proactively manage a portfolio of income protection claims, support the team with high-volume processing, and apply policy terms to determine appropriate payments.

Successful applicants will have insurance claims experience, ability to prioritise tasks, and strong stakeholder relationships. We offer flexible working arrangements and dedicated training to grow your career with a

Qualifications

• Experience in Life Insurance claims and related areas.
• Ability to prioritise tasks effectively.
• Strong stakeholder management and a customer-first approach.

Responsibilities

• Proactively manage a portfolio of income protection claims.
• Provide support to the team through processing a high volume of income protection claims and keeping members updated.
• Apply policy terms and analyse medical and financial information to ensure accurate claim management.
• Ensure members are paid the correct rate within set timeframes.
• Engage with Senior Assessors or rehabilitation to support return-to-work outcomes.

Skills

Insurance experience

Prioritisation

Stakeholder management

Customer focus

Job description

AIA Australia is seeking dedicated individuals to join our Long-Term Income Protection claims team. You will proactively manage a portfolio of income protection claims, support the team with high-volume processing, and apply policy terms to determine appropriate payments.

Successful applicants will have insurance claims experience, ability to prioritise tasks, and strong stakeholder relationships. We offer flexible working arrangements and dedicated training to grow your career with a