Case Manager - LTIP

AIA Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangement

Health and wellbeing initiatives

Training and development

Leave entitlements

Job summary

AIA Australia is seeking skilled professionals to join our Long-Term Income Protection teams in Australia. You will manage a portfolio of income protection claims with support to the team through processing payments and providing regular status updates to members.

You will apply policy terms, analyse medical and financial information, and work with senior assessors or rehabilitation to support sustainable return-to-work outcomes.

Qualifications

• Experience in income protection, life/general insurance or workers' compensation.
• Ability to prioritise tasks and manage a high-volume workload.
• Strong stakeholder management and customer-first approach.
• Excellent attention to policy terms and return-to-work outcomes.

Responsibilities

• Proactively manage a portfolio of income protection claims
• Provide support to the team through management of a high volume of income protection claims, processing payments and updating members
• Apply policy terms and conditions, analyse medical/financial information, use investigation tools to manage claims
• Ensure members are paid the appropriate rate and within set timeframes
• Engage with Senior Assessors or rehabilitation to support sustainable return-to-work outcomes

Skills

Insurance experience

Stakeholder management

Customer service

Prioritisation

Job description

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

We have opportunities available within our Long-Term Income Protection teams. Within our team we offer comprehensive training and a genuine opportunity to build a long-term career in Life Insurance Claims.

To do this successfully you will:

• Proactively manage a portfolio of income protection claims
• Provide support to the team through the management of a high volume of income protection claims, processing payments and providing regular status updates to members
• Practically apply the policy terms and conditions, analyse medical, financial and other relevant information and engage the appropriate investigation tools to ensure claims are appropriately managed
• Ensure that members are paid the appropriate rate and within set timeframes
• Engage with appropriate parties such as Senior Assessors or rehabilitation to ensure sustainable return to work outcomes are facilitated and expected recovery times are understood

Successful applications will demonstrate:

• Insurance experience - Life, General Insurance and/or Workers Comp
• Ability to prioritise set tasks
• Maintaining quality stakeholder management/relationships
• Customer First Approach

Why choose AIA:

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone's life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?