Impactful Income Protection Claims Manager

AIA Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangement

Health and wellbeing initiatives

Training and development

Leave entitlements

Job summary

AIA Australia is seeking skilled professionals to join our Long-Term Income Protection teams in Australia. You will manage a portfolio of income protection claims with support to the team through processing payments and providing regular status updates to members.

You will apply policy terms, analyse medical and financial information, and work with senior assessors or rehabilitation to support sustainable return-to-work outcomes.

Qualifications

• Experience in income protection, life/general insurance or workers' compensation.
• Ability to prioritise tasks and manage a high-volume workload.
• Strong stakeholder management and customer-first approach.
• Excellent attention to policy terms and return-to-work outcomes.

Responsibilities

• Proactively manage a portfolio of income protection claims
• Provide support to the team through management of a high volume of income protection claims, processing payments and updating members
• Apply policy terms and conditions, analyse medical/financial information, use investigation tools to manage claims
• Ensure members are paid the appropriate rate and within set timeframes
• Engage with Senior Assessors or rehabilitation to support sustainable return-to-work outcomes

Skills

Insurance experience

Stakeholder management

Customer service

Prioritisation

Job description

AIA Australia is seeking skilled professionals to join our Long-Term Income Protection teams in Australia. You will manage a portfolio of income protection claims with support to the team through processing payments and providing regular status updates to members.

You will apply policy terms, analyse medical and financial information, and work with senior assessors or rehabilitation to support sustainable return-to-work outcomes.