Inbound Support Specialist – Monday to Friday

Sureway Employment and Training; Wagga Wagga; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Above award rates

Birthday leave

Additional leave

Learning and development

Recognition program

Work laptops

Job summary

Sureway Employment and Training is seeking a Contact Centre Consultant in Wagga Wagga to handle inbound calls, book appointments, and perform routine admin tasks. You will support frontline teams while working from our head office, with full training provided on our systems and processes.

No specific industry experience is required; a customer-focused attitude and calm approach are essential in our busy, weekday-only environment.

Qualifications

• Experience in customer-facing roles
• Strong verbal and written communication skills
• Ability to learn new systems and perform accurate data entry

Responsibilities

• Answer inbound calls and manage enquiries
• Book appointments and manage calendars
• Complete routine admin tasks tied to contracts
• Support frontline teams with additional tasks as needed

Skills

Excellent communication

Active listening

Calm under pressure

Data entry accuracy

Multitasking

Tools

CRM software

Calendar management

Job description

Sureway Employment and Training is seeking a Contact Centre Consultant in Wagga Wagga to handle inbound calls, book appointments, and perform routine admin tasks. You will support frontline teams while working from our head office, with full training provided on our systems and processes.

No specific industry experience is required; a customer-focused attitude and calm approach are essential in our busy, weekday-only environment.