Client Services Officer

Sureway Employment; Wagga Wagga; In loco; AUD 52.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth and development opportunities

Birthday leave

Additional leave after 3 years

Ongoing learning and study assistance

Monthly awards and team recognition

Laptops for all employees

Descrizione del lavoro

Sureway Employment in Wagga Wagga is seeking a friendly Contact Centre Consultant to be the helpful voice coordinating inquiries and bookings from across the country. You’ll work from our National Contact Centre, with full training on our systems and processes.

The role emphasizes calm, patient service, clear communication, and accurate data entry from a desk, with shifts within 8am–7pm and a mix of full-time or part-time arrangements to suit candidate needs.

Competenze

• Experience dealing with the public and staying calm under pressure.
• Strong listening skills and the ability to communicate clearly.
• Comfortable learning new systems and performing accurate data entry.
• Reliable, adaptable, and able to work in a fast-paced environment.

Mansioni

• Answering inbound calls and managing enquiries.
• Booking appointments and managing calendars.
• Completing routine admin tasks tied to contracts.
• Supporting frontline teams with a range of additional tasks.

Conoscenze

Communication

Active listening

Data entry

Customer service

Problem solving

Descrizione del lavoro

Full-time, Monday to Friday, withpart-time options available for the right candidate.

Do you thrive on being busy, lovehelping people, and know how to stay calm when things get hectic? If you'veworked in retail, hospitality, or fast food and you're ready for somethingdifferent, an indoor, Monday-to-Friday role where your people skills actuallyget put to great use, this could be your next move.

Sureway's National Contact Centreis looking for a Contact Centre Consultant to join our team at our Wagga WaggaHead Office. You'll be the friendly, professional voice on the other end of thephone for people right across the country, supporting our colleagues and thecommunities we serve.

The skills you've built dealingwith customers face to face (staying patient under pressure, solving problemson the spot, juggling a dozen things at once) translate really well here. Thedifference is you'll be doing it from a desk, on the phone, with full trainingprovided on our systems and processes. No industry experience needed, just theright attitude and a genuine interest in helping people.

What you'll be doing

• Answering inbound calls and managing enquiries
• Booking appointments and managing calendars
• Completing routine admin tasks tied to ourcontracts
• Supporting our frontline teams with a range ofother tasks as needed

What we're looking for

• Someone who's dealt with the public and knows howto stay calm, respectful, and solution-focused, even when things get tense
• Strong listening skills and the ability tocommunicate clearly
• Comfortable learning new systems and performing efficient,accurate data entry
• Reliable, adaptable, and happy working in a fast-paced environment

Nice to have, but notessential

• Experience in a call centre or high-volume adminrole
• Background in employment services, disabilitysupport, or social services (we'll train you on this)
• Ability to speak more than one language, orexperience working with diverse communities

Hours that work for you

Shifts are rostered within our8am–7pm operating window, and most consultants work five days with a mix ofshift starts. Once you're through the process, our Team Leader will work withyou to find a pattern that suits, especially if you have particular needsaround hours. Part-time arrangements are also available for the rightcandidate.

At Sureway, we believe inoffering more than just a job. We provide growth, support, and rewardsthat help you thrive both professionally and personally.

• We pay above award rates – because your timeand talent are worth more
• Birthday leave – celebrate your special daywith a paid day off every year
• Additional leave – enjoy an extra week offeach year after 3 years of service
• Ongoing learning and development – accessprograms & study assistance to grow your skills and career
• Recognition that means something – becelebrated through monthly awards and our annual team awards program
• Work laptops for all employees

Sureway leads the industry inEmployment Services for cohorts including mainstream, people with disability,parents, youth and mature aged Australians. We also deliver training and healthsupports to enable people to improve their quality of life. Sureway deliverinnovative programs to job seekers, employers, participants and learners acrossACT, NSW, QLD, SA, VIC, and WA. Our growing suite of services assists people toachieve their goals and aspirations in life.

This position requires thesuccessful applicant to undertake a National Police Check and relevantstate-based screens. Applicants also must have the right to work in Australia.

We celebrate diversity andwelcome applications from people of all backgrounds, including Aboriginal &Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+communities, and those from culturally and linguistically diverse backgrounds