Client Services & Call Centre Consultant (Mon-Fri)

Sureway Employment; Wagga Wagga; In loco; AUD 52.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth and development opportunities

Birthday leave

Additional leave after 3 years

Ongoing learning and study assistance

Monthly awards and team recognition

Laptops for all employees

Descrizione del lavoro

Sureway Employment in Wagga Wagga is seeking a friendly Contact Centre Consultant to be the helpful voice coordinating inquiries and bookings from across the country. You’ll work from our National Contact Centre, with full training on our systems and processes.

The role emphasizes calm, patient service, clear communication, and accurate data entry from a desk, with shifts within 8am–7pm and a mix of full-time or part-time arrangements to suit candidate needs.

Competenze

• Experience dealing with the public and staying calm under pressure.
• Strong listening skills and the ability to communicate clearly.
• Comfortable learning new systems and performing accurate data entry.
• Reliable, adaptable, and able to work in a fast-paced environment.

Mansioni

• Answering inbound calls and managing enquiries.
• Booking appointments and managing calendars.
• Completing routine admin tasks tied to contracts.
• Supporting frontline teams with a range of additional tasks.

Conoscenze

Communication

Active listening

Data entry

Customer service

Problem solving

Descrizione del lavoro

Sureway Employment in Wagga Wagga is seeking a friendly Contact Centre Consultant to be the helpful voice coordinating inquiries and bookings from across the country. You’ll work from our National Contact Centre, with full training on our systems and processes.

The role emphasizes calm, patient service, clear communication, and accurate data entry from a desk, with shifts within 8am–7pm and a mix of full-time or part-time arrangements to suit candidate needs.