Inbound Sales & Customer Experience Specialist

SG Fleet AU; Sydney; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Milestone awards

Career progression

Education budget

LinkedIn Learning

Volunteer days

Health support

Job summary

SG Fleet AU in Sydney is looking for a friendly, customer-focused team member to handle inbound calls and emails, qualifying enquiries and routing them to the right units. You will be the first impression for customers and support the Novated sales and Operations teams.

The role requires excellent communication, strong organisation and basic MS Office skills, with opportunities for progress and wellness benefits.

Qualifications

• Excellent verbal and written communication.
• Highly organised with the ability to juggle multiple tasks.
• Computer literacy with basic administration skills.
• Customer service experience desirable, preferably gained in a call centre with a sales focus.
• Experience in Microsoft Office Suite including Excel.

Responsibilities

• Act as the first point of contact for all incoming enquiries received via phone and email.
• Direct the day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained.
• Prequalify sales opportunities to ascertain key information regarding the customer or prospect. Support process efficiency by recording detailed notes in the system.
• Enter customer data across multiple platforms maintaining the integrity and currency of customer information.
• Sales administrative activities supporting the Novated team efficiency and its ability to achieve targets.
• Utilise systems, tools, training and coaching available to continuously improve sales and servicelevels.

Skills

Communication

Organization

Computer literacy

Customer service

Sales focus

Tools

Excel

Microsoft Office

Job description

SG Fleet AU in Sydney is looking for a friendly, customer-focused team member to handle inbound calls and emails, qualifying enquiries and routing them to the right units. You will be the first impression for customers and support the Novated sales and Operations teams.

The role requires excellent communication, strong organisation and basic MS Office skills, with opportunities for progress and wellness benefits.