Inbound Success Coach

Nashville Public Radio; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Education allowance

Health insurance

Fitness reimbursement

Caregiver leave

Job summary

HubSpot is seeking an Inbound Success Coach (ISC) to engage with prospective customers across chat, phone, and web channels. This entry-level role builds foundational sales skills with a structured transition into the SDR track, starting from the first human interaction in the sales journey.

The role offers flexibility to work remotely or in a hybrid arrangement, with the ANZ office located in Sydney. Applicants must be based on Australia’s East Coast and will help qualify opportunities for the

Qualifications

• Fluency in English.
• Strong communication skills to engage prospects and guide conversations.
• Motivation to start and grow a career in sales with path progression.
• Curiosity and problem-solving mindset for customer needs.
• Experience working toward individual performance metrics or goals.
• Ability to manage high volume daily interactions with consistency.
• Resilience in fast-paced, performance-driven environments.
• Coachability and willingness to learn and improve.

Responsibilities

• Manage a high volume of inbound inquiries across chat, phone, and web channels.
• Engage prospects to understand goals and challenges and guide them to next steps.
• Identify, prioritize, and route qualified sales opportunities to Account Executives.
• Maintain quality across interactions in a fast-paced environment.
• Achieve booked meetings and convert meetings to deals per regional targets.

Skills

Fluent English

Strong communication

Career in sales

Curiosity/problem-solving

Performance-driven

Organization

Resilience

Coachability

Customer-facing experience

CRM familiarity

Job description

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

Our ANZ office is located in Sydney’s CBD but this role offers flexibility to work remotely or in a hybrid arrangement. Applicants must be based in Australia's East Coast.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. The Inbound Success Coach (ISC) plays a critical role at the beginning of that journey—engaging with prospective customers, addressing their questions, and identifying potential sales opportunities.

You'll work with a high volume of inbound demand across chat, phone, and web channels, helping businesses understand how HubSpot can support their goals. This is an entry-level role designed to build foundational sales skills—including customer conversations, qualification, and pipeline creation—with a structured transition into the Sales Development Representative (SDR) role based on business need and performance.

You are the first human interaction in the sales process, helping prospects navigate their initial experience with HubSpot while identifying and qualifying potential opportunities for the sales team.

Career Track

The ISC role is the first step in HubSpot's downmarket sales career path:

• Inbound Success Coach → Sales Development Representative (SDR) → Business Development Representative → Account Executive

What You’ll Do

• Manage a high volume of inbound inquiries from prospects across chat, phone, and web channels
• Engage prospects to understand their goals, business challenges, and questions while guiding them toward the most relevant next steps
• Identify, prioritize, and route qualified sales opportunities to Account Executives
• Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction
• Achieve booked meetings and meetings-to-deal conversion metrics, based on regional targets

What You’ll Bring

Required Qualifications

• Fluency in English
• Strong communication skills with the ability to engage prospects, guide conversations, and quickly build rapport
• A clear motivation to start and grow a career in sales, with the goal of progressing into an SDR role
• Curiosity and a problem-solving mindset when understanding customer needs and business challenges
• Experience working toward individual performance metrics or goals
• Comfort managing a high volume of daily interactions while staying organized and consistent
• Resilience and adaptability in fast-paced, performance-driven environments
• Coachability and a willingness to learn, apply feedback, and continuously improve

Nice-to-Have Qualifications

• Previous customer-facing, retail, hospitality, sales, or service experience
• Familiarity with CRM software or SaaS products

What Success Looks Like

• Thrive in a competitive, target-driven, high-volume environment
• Demonstrate the motivation to consistently exceed goals and performance metrics
• Take ownership and proactively drive results
• Stay resilient while maintaining quality across a high volume of daily customer interactions
• Apply coaching and feedback to continuously improve qualification and conversion outcomes.
• Build the qualification judgment, business acumen, and consistency needed to successfully transition into the Sales Development Representative (SDR) role

What are the benefits?

• Hybrid work environment You can choose to work from Home, Office or Flex!
• World class new hire training and onboarding
• An education allowance up to USD $5,000 per annum
• Flexible Time Off Policy
• Private health insurance allowance & Annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates,

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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• HubSpot Careers
• Life at HubSpot on Instagram