Inbound Sales Consultant - Remote, Consultative Warm Leads

Catholic Healthcare Limited; Sydney; Hybride; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Not-for-profit tax benefits

Fitness Passport

Paid Parental leave

Paid Family leave

Long Service leave

Values-based organisation

Résumé du poste

Catholic Healthcare Limited in Sydney is seeking a phone-based inbound sales specialist to triage new business leads and convert interest into opportunities. The role is based in Macquarie Park with optional work-from-home days and a small call centre environment.

You will manage enquiries from prospective clients and their families approaching aged care for the first time, liaising with referrers and stakeholders while delivering empathetic, accurate information and building strong

Qualifications

• Previous experience in a similar customer service position.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to effectively convey information and build rapport with customers.
• Strong problem-solving and conflict resolution abilities, with a customer-centric mindset.
• Ability to handle challenging situations with diplomacy and empathy.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to collaborate with cross-functional teams and stakeholders at all levels.
• Flexibility to accommodate changing customer needs and business requirements.
• Willingness to obtain a police check.

Responsabilités

• Phone-based, inbound sales - triage new business leads.
• Manage enquiries from prospective clients and their families approaching aged care.
• Liaise with referrers and external/internal stakeholders.
• Maintain leads in the CRM and respond in a timely manner.
• Build and maintain strong relationships with key stakeholders.

Connaissances

Customer service

Communication skills

Empathy

Problem solving

Phone-based work

Team collaboration

Flexibility

Typing speed

Police check readiness

Outils

CRM software

Microsoft Office

Description du poste

Catholic Healthcare Limited in Sydney is seeking a phone-based inbound sales specialist to triage new business leads and convert interest into opportunities. The role is based in Macquarie Park with optional work-from-home days and a small call centre environment.

You will manage enquiries from prospective clients and their families approaching aged care for the first time, liaising with referrers and stakeholders while delivering empathetic, accurate information and building strong