Inbound Roadside Support Agent — Hybrid, Great Pay & Benefits

The NRMA; Newcastle; Ibrido; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift loadings

5 weeks annual leave

Me Day after first year

KPI bonuses

Travel discounts

Career pathways

Hybrid working

Descrizione del lavoro

NRMA is seeking an Inbound Customer Service Representative to be the first point of contact for roadside assistance calls. You will be the reassuring voice our members rely on, delivering empathetic and accurate support while maintaining data integrity.

In this hybrid role, you will work from home with monthly collaboration days at offices in Sydney Olympic Park or Gosford, near Newcastle. The position offers a rotational roster and training periods, with opportunities for KPI bonuses and career

Competenze

• Experience in customer service, with a passion to help people.
• Ability to stay calm and effective in fast-paced, high-volume environments.
• Empathetic, solutions-driven support to ensure member satisfaction.
• Strong listening and communication skills with discretion and professionalism.

Mansioni

• Handle inbound roadside assistance calls with empathy and accuracy.
• Provide concise guidance and reassure members per quality standards.
• Maintain accurate records and protect member information.
• Assess needs and coordinate the appropriate service efficiently.
• Collaborate with internal teams to deliver timely outcomes.
• Navigate multiple systems while following processes and procedures.
• Apply sound judgment under pressure to deliver positive experiences.

Conoscenze

Customer service

Resilience

Empathy

Communication

Adaptability

Technical proficiency

Teamwork

Self-motivation

Strumenti

CRM systems

Data entry

Descrizione del lavoro

NRMA is seeking an Inbound Customer Service Representative to be the first point of contact for roadside assistance calls. You will be the reassuring voice our members rely on, delivering empathetic and accurate support while maintaining data integrity.

In this hybrid role, you will work from home with monthly collaboration days at offices in Sydney Olympic Park or Gosford, near Newcastle. The position offers a rotational roster and training periods, with opportunities for KPI bonuses and career