Inbound Customer Solutions Specialist (Sales & Billing)

AGL; Adelaide; On-site; AUD 71,000 - 90,000; Full time

Benefits offered by this job

Discounts & benefits

Quarterly bonuses

Onsite training

Health & wellbeing programs

20 weeks paid parental leave

Job summary

AGL Energy in Adelaide CBD is seeking a Customer Solutions Representative for inbound support. The role offers a permanent full-time contract with a start date of 3 November and a 37.5-hour week on a rotating roster from 7:30am to 6:30pm, Monday to Friday.

Onsite training is provided to set you up for success and ongoing coaching supports career growth. You will handle account and billing enquiries, respond to customer queries and complaints, and identify opportunities to sell additional

Qualifications

• Customer service experience in a fast-paced environment.

Responsibilities

• Handle account and billing enquiries over the phone.
• Manage customer queries, complaints, and account changes.
• Identify and deliver on sales opportunities with new and existing customers.
• Provide tailored solutions and recommend products and services meeting customer needs.
• Take payments and resolve issues with care and efficiency.

Skills

Customer service

Sales conversations

KPIs

Communication skills

Systems navigation

Job description

AGL Energy in Adelaide CBD is seeking a Customer Solutions Representative for inbound support. The role offers a permanent full-time contract with a start date of 3 November and a 37.5-hour week on a rotating roster from 7:30am to 6:30pm, Monday to Friday.

Onsite training is provided to set you up for success and ongoing coaching supports career growth. You will handle account and billing enquiries, respond to customer queries and complaints, and identify opportunities to sell additional