Customer Solutions Representative

AGL; Adelaide; On-site; AUD 71,000 - 90,000; Full time

Benefits offered by this job

Discounts & benefits

Quarterly bonuses

Onsite training

Health & wellbeing programs

20 weeks paid parental leave

Job summary

AGL Energy in Adelaide CBD is seeking a Customer Solutions Representative for inbound support. The role offers a permanent full-time contract with a start date of 3 November and a 37.5-hour week on a rotating roster from 7:30am to 6:30pm, Monday to Friday.

Onsite training is provided to set you up for success and ongoing coaching supports career growth. You will handle account and billing enquiries, respond to customer queries and complaints, and identify opportunities to sell additional

Qualifications

• Customer service experience in a fast-paced environment.

Responsibilities

• Handle account and billing enquiries over the phone.
• Manage customer queries, complaints, and account changes.
• Identify and deliver on sales opportunities with new and existing customers.
• Provide tailored solutions and recommend products and services meeting customer needs.
• Take payments and resolve issues with care and efficiency.

Skills

Customer service

Sales conversations

KPIs

Communication skills

Systems navigation

Job description

Join the change. Electrify your future! We have been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

About the role

Customer Solutions Representative

Join us as an Inbound Customer Solutions Representative and experience the satisfaction of making a genuine difference for our customers every day.

We're looking for people who care about delivering great outcomes just as much as we do. We have multiple opportunities available with a start date of 3rd of November, working from our newly refurbished office based in Adelaide CBD.

In this role, you'll:

• Support customers over the phone with account and billing enquiries
• Manage customer queries, complaints, and account changes
• Identify and deliver on sales opportunities with both new and existing customers
• Provide tailored solutions and recommend products and services that meet customer needs
• Take payments and resolve issues with care and efficiency

More about the role:

• $71,427.00 base + 12% super (TFR $79,998.24) + discounts & benefits, quarterly bonuses of $500-$1,500
• Permanent full-time role (37.5 hours per week), working on a rotating roster 7:30am - 6:30pm, Monday to Friday
• Paid, onsite training to set you up for success and ongoing coaching and development to help grow your career

You’ll be successful in this role if you have:

• Customer service experience in a fast-paced environment.
• Exposure to sales, collections, retention or solution-based conversations.
• Experience working towards individual or team KPIs.
• Strong communication, problem-solving and customer relationship skills.
• Confidence using multiple systems and learning new technology.

What’s in it for you

• You’ll be part of a high-performing, supportive and energetic team who bring our values to life, collaborate closely, and celebrate success together while achieving team targets, KPIs, and sales outcomes.
• Build your skills across customer service, problem solving, payments and sales, working in a fast-paced, people-focused environment where no two days are the same
• Great perks & family benefits: Discounted energy, solar plans for you, your family and friends, plus 20 weeks paid parental leave with employer-paid super on unpaid leave
• Health & wellbeing support: Access to wellbeing programs including Medibank partnerships, Fitness Passport and on-site health services (e.g. massage, skin checks)
• Make a real impact by helping customers when it matters most

If you're excited by the opportunity and keen to learn we'd love to hear from you.

Note: You must have unlimited, full working rights in Australia to Apply

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.