Inbound Customer Solutions & Sales Specialist

AGL Energy; Adelaide; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

12% super

Quarterly bonuses

Discounts & benefits

Onsite training

Job summary

AGL Energy in Adelaide is hiring a Customer Solutions Representative to handle inbound calls, resolve account and billing enquiries, and deliver tailored solutions. The role offers a start date of November with a permanent full-time 37.5-hour week on a rotating roster 7:30am–7:00pm, with onsite training and coaching.

You will work in a supportive team, with opportunities to grow and contribute to sales and customer satisfaction, and enjoy benefits including 12% superannuation, quarterly bonuses,

Qualifications

• Customer service experience in a fast-paced environment.
• Exposure to sales, retention or solution-based conversations.
• Experience working towards individual or team KPIs.
• Strong communication, problem-solving and customer relationship skills.
• Confidence using multiple systems and learning new technology.

Responsibilities

• Support customers over the phone with account and billing enquiries.
• Manage customer queries, complaints, and account changes.
• Identify and deliver on sales opportunities with both new and existing customers.
• Provide tailored solutions and recommend products and services that meet customer needs.
• Take payments and resolve issues with care and efficiency.

Skills

Customer service

Sales experience

Communication

Problem solving

Relationship building

Job description

AGL Energy in Adelaide is hiring a Customer Solutions Representative to handle inbound calls, resolve account and billing enquiries, and deliver tailored solutions. The role offers a start date of November with a permanent full-time 37.5-hour week on a rotating roster 7:30am–7:00pm, with onsite training and coaching.

You will work in a supportive team, with opportunities to grow and contribute to sales and customer satisfaction, and enjoy benefits including 12% superannuation, quarterly bonuses,