In Work Mentor

Personnel Group; Wagga Wagga; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Dedicated Induction and Onboarding

Flexible work options

Major retailer discounts

Health insurance and household expense

Health and Wellbeing app

Not-for-profit salary packaging

Birthday leave

Smartphone and laptop provided

Relocation opportunities: City, Sea, M

Accredited training opportunities

Employee Assistance Program

Job summary

The Personnel Group in Australia is seeking a dedicated Work Mentor to help customers succeed in employment. The role focuses on coaching, relationship-building, and coordinating supports with employers and service partners in the Wagga Wagga region.

This full-time position runs Monday to Friday 8:30am–5:06pm, with lunch, travel within the region, and occasional flexible hours to support timely outcomes. Applicants must meet NDIS, Police, and Working with Children checks and hold a valid

Qualifications

• Experience in mentoring, employment services, or post-placement support.
• Knowledge of inclusive workplace practices and IEA service phases.
• Strong communication and stakeholder engagement skills.
• Ability to work independently across different locations.
• Solid administration and documentation skills.
• Commitment to helping people stay in work long-term.
• Required checks: NDIS Clearance, Police Check, Working with Children Check.
• Current unrestricted Driver’s Licence.

Responsibilities

• Support customers in the In-Work phase of IEA services.
• Provide on-site and office-based help to keep customers employed.
• Create and deliver Workplace Assessment Support Plans.
• Work with employers and partners to support job retention.
• Coordinate with internal teams and external services for full customer support.
• Promote inclusive workplace practices and reasonable adjustments.
• Meet servicing requirements and lodge claims accurately.
• Keep clear, accurate records and follow compliance standards.
• Coach customers to handle workplace issues and build confidence.

Skills

Mentoring

Employment services

Stakeholder engagement

Independent work locations

Administration

Commitment to long-term employment

NDIS Clearance

Police Check

Working with Children Check

Driver’s Licence

Job description

About The Personnel Group

The Personnel Group is a purpose-driven, not-for-profit organisation that has been supporting individuals and communities across Australia since 1986. Originally focused on helping people with disabilities transition into open employment, the organisation has expanded its services to include Employment, Health, Training, and Community support through a wraparound model. Operating under sub-brands like MP Recruitment and Aspire Support Services, it serves metro, regional, and rural areas. Despite its growth, The Personnel Group remains committed to its founding values of relationship-building, equity, and inclusion, aiming to create a fairer and more equal world through innovation and integrated services.

About the role

We are looking for a work mentor who is passionate about helping people succeed in employment. In this role, you'll build strong relationships with our customers and employers, providing practical support and guidance to help people settle into the workplace, navigate challenges, and maintain sustainable employment. Every customer is different, so you'll tailor your approach to meet their individual needs while working closely with employers and support services to achieve positive outcomes.

This is a hands-on role that combines coaching, relationship-building, problem-solving and case management. You'll spend time meeting with customers and employers, coordinating supports, maintaining accurate records, and celebrating success as customers grow in confidence and become established in their roles. This is a full time role the hours are Monday to Friday 8.30am to 5.06pm with a hour for lunch. This position is based in Wagga Wagga. Travel within the region and occasional flexible hours may be required to provide timely and effective support to customers and employers.

Key Responsibilities

• Support customers in the In-Work phase of IEA (Inclusive Employment Australia) services
• Provide on-site and office-based help to keep customers employed
• Create and deliver Workplace Assessment Support Plans
• Work with employers and partners to support job retention
• Coordinate with internal teams and external services for full customer support
• Promote inclusive workplace practices and reasonable adjustments
• Meet servicing requirements and lodge claims accurately
• Keep clear, accurate records and follow compliance standards
• Coach customers to handle workplace issues and build confidence

What You'll Bring

• Experience in mentoring, employment services, or post-placement support
• Knowledge of inclusive workplace practices and IEA service phases
• Strong communication and stakeholder engagement skills
• Ability to work independently across different locations
• Solid administration and documentation skills
• Commitment to helping people stay in work long-term
• Required checks: NDIS Clearance,Police Check, Working with Children Check
• Current unrestricted Driver’s Licence

Why work with us?

At Personnel Group, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.

Benefits

• Dedicated Induction and Onboarding time
• Flexible work options
• Major retailer discounts
• Health insurance and household expense benefits
• Health and Wellbeing app
• Not-for-profit salary packaging
• Birthday leave (Conditions apply)
• Smartphone and laptop provided
• Relocation opportunities: City, Sea, Mountains, Country
• Accredited training opportunitiesEmployee Assistance Program: career, family, financial, and health counselling

Additional Information

Preferred candidates may be required to undertake a range of compliance checks, including NDIS Worker Screening Checks, National Police and Working with Children checks. A current unrestricted driver's licence is essential. For a position description or further information about the role, please contact our People and Culture team at ****@personnelgroup.com.au.

The Personnel Group is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.