Program Connect Lead

Personnel Group; Wagga Wagga; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Induction & onboarding

Flexible work options

Health insurance

Wellbeing app

Salary packaging

Birthday leave

Devices provided

Relocation opportunities

Accredited training

Employee assistance program

Job summary

The Personnel Group in NSW invites applications for a Program Connect Lead in Wagga Wagga. You will be the first point of contact, helping customers access supports through NDIS and Inclusive Employment Australia programs while building strong community partnerships.

This full-time role runs Monday to Friday 8:30am–5:06pm with travel across the Riverina region. You will coordinate intake, support planning, and transitions to ongoing services, delivering person-centred outcomes in a diverse

Qualifications

• Understanding of NDIS funding structures and IEA eligibility criteria.
• Experience in customer intake, support planning, and employment readiness mentoring.
• Proven ability to balance business development with service delivery.
• Excellent communication and networking skills.
• Strong administrative capabilities.
• Ability to work independently across multiple locations.
• Compliance-ready: NDIS Worker Clearance, Police Check, Working with Children Check.

Responsibilities

• Promote Personnel Employment programs across operational regions.
• Assess eligibility for IEA direct registration and NDIS funding/support allocation.
• Conduct intake sessions and develop Support Plans or Direct Registration processes.
• Collaborate with operational teams to ensure smooth service transitions.
• Mentor customers engaged in IEA or NDIS employment services as needed.
• Build and maintain community networks to support customer attraction.
• Provide administrative support and maintain accurate service records.
• Deliver place-based and office-based servicing supports.
• Represent Personnel Employment with professionalism and a customer-first approach.
• Adhere to Personnel Group Policies and Procedures.

Skills

NDIS funding knowledge

Intake & planning

Networking skills

Communication skills

Administrative skills

Independent work

Compliance checks

Job description

The Personnel Groupis a purpose-driven, not-for-profit organisation that has been supporting individuals and communities across Australia since 1986. Originally focused on helping people with disabilities transition into open employment, the organisation has expanded its services to includeEmployment, Health, Training, and Communitysupport through a wraparound model. Operating under sub-brands likeMP RecruitmentandAspire Support Services, it serves metro, regional, and rural areas. Despite its growth, The Personnel Group remains committed to its founding values ofrelationship-building, equity, and inclusion, aiming to create a fairer and more equal world through innovation and integrated services.

We are looking for a Program Connect Lead who thrives on building relationships and making a positive impact in the community. You'll be the first step in a customer's journey, helping them access the right supports through NDIS and Inclusive Employment Australia (IEA) programs.

This varied role combines community engagement, customer support, connecting people with the right services, and problem-solving.You'll work directly with customers to understand their goals, connect them with appropriate services, and ensure a smooth transition into ongoing support. Along the way, you'll build strong partnerships with community organisations, employers, and colleagues to help customers achieve the best possible outcomes.

If you enjoy working with people, creating opportunities, and being out in the community, this is a rewarding role where you can make a genuine difference every day.

This is a full-time role Monday to Friday 8.30am to 5.06pm (1 hour lunch) and is based in Wagga Wagga.Travel across the Riverina region will be required to support customer engagement and community outreach.

Key Responsibilities:

• Promote Personnel Employment programs across allocated operational regions
• Assess eligibility for IEA direct registration and NDIS funding/support allocation
• Conduct intake sessions and develop Support Plans or Direct Registration processes
• Collaborate with operational teams to ensure smooth service transitions
• Mentor customers engaged in IEA or NDIS employment services as needed
• Build and maintain community networks to support customer attraction
• Provide administrative support and maintain accurate service records
• Deliver place-based and office-based servicing supports
• Represent Personnel Employment with professionalism and a customer-first approach
• Adhere to Personnel Group Policies and Procedures

What You'll Bring:

• Anunderstanding of NDIS funding structures and IEA eligibility criteria
• Experience in customer intake, support planning, and employment readiness mentoring
• Proven ability to balance business development with service delivery
• Excellent communication and networking skills
• Strong administrative capabilities
• Ability to work independently across multiple locations
• Compliance-ready: NDIS Worker Clearance, Police Check, Working with Children Check

Why work with us?

At Personnel Group, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.

Working at the Personnel group you will enjoy the following benefits:

• Dedicated Induction and Onboarding time
• Flexible work options
• Health insurance and household expense benefits
• Health and Wellbeing app
• Not-for-profit salary packaging
• Birthday leave (Conditions apply)
• Smartphone and laptop provided
• Relocation opportunities: City, Sea, Mountains, Country
• Accredited training opportunities
• Employee Assistance Program: career, family, financial, and health counselling

Applications close on Sunday 15th November 2026. Shortlisted candidates may be contacted for pre-screening and may be invited to participate in formal interviews prior to the closing date.

Additional Information:

Preferred candidates may be required to undertake a range of compliance checks, including NDIS Worker Screening Checks, National Police and Working with Children checks. A current unrestricted driver's licence is essential. For a position description or further information about the role, please contact our People and Culture team at ****@personnelgroup.com.au.

The Personnel Group is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.