In-Store Tech Solutions Consultant | Customer Service & Sales

Telstra Corporation; Western Australia; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Discounts on Telstra services

Parental leave (16 weeks)

Training & career growth

Flexible working hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Belmont, WA. You will support customers with product selection, service activation, and basic troubleshooting while delivering excellent service and helping the store achieve its performance goals.

You’ll act as a friendly in-store tech expert, guiding customers through Telstra solutions and ensuring a positive shopping experience, with opportunities for growth and development within a iconic Australian brand.

Qualifications

• Experience in customer service or sales is preferred.
• Excellent communication and problem-solving skills.
• Ability to meet sales targets and KPIs.

Responsibilities

• Deliver Exceptional Customer Experiences: help customers find the right products and services and ensure a memorable in-store visit.
• Be the Go-To Tech Expert: stay up-to-date with Telstra products and services to provide informed guidance.
• Achieve and Excel: use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate and Contribute: work with the team to create a welcoming, supportive store environment.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Belmont, WA. You will support customers with product selection, service activation, and basic troubleshooting while delivering excellent service and helping the store achieve its performance goals.

You’ll act as a friendly in-store tech expert, guiding customers through Telstra solutions and ensuring a positive shopping experience, with opportunities for growth and development within a iconic Australian brand.