In-Store Tech & Solutions Consultant

Telstra Corporation; Australia; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

12% Superannuation

Telstra employee discounts: 30%

16 weeks paid parental leave

Flexible working hours

Career growth programs

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant for the Highpoint location. You will assist customers with product selection, service activations and basic troubleshooting to create positive experiences.

The role emphasizes frontline autonomy, with opportunities to grow within a leading Australian telecom brand and close collaboration with store teams to drive performance.

Qualifications

• Strong communication and interpersonal skills for in-store customer interactions.
• Ability to understand product needs and translate them into solutions.
• Proven track record of meeting or exceeding sales targets and KPIs.

Responsibilities

• Deliver exceptional customer experiences by guiding product selection and activations.
• Be the go-to tech expert for customers seeking solutions.
• Achieve and exceed sales targets and KPIs through consultative selling.
• Collaborate with store team to create a welcoming, high-performance environment.

Skills

Excellent communication

Customer-focused

Sales-driven

Problem-solving

Team collaboration

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant for the Highpoint location. You will assist customers with product selection, service activations and basic troubleshooting to create positive experiences.

The role emphasizes frontline autonomy, with opportunities to grow within a leading Australian telecom brand and close collaboration with store teams to drive performance.