In-Store Plumbing Sales Pro — Training & Growth

Hardware General; New South Wales; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

AI at enterprise scale

Flexible-first culture

Growth in AI era

Time to recharge

Recognized globally

Job summary

Genesys in Sydney seeks a Business Development Representative to drive outbound prospecting, nurture leads, and coordinate with Account Executives to create opportunities in the ANZ market.

You will schedule product demos, qualify leads, and maintain CRM data while pursuing ambitious quarterly targets. This role requires 2+ years in tech/SAAS, strong communication, and work rights in Australia.

Qualifications

• Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions.
• Over 2 years of experience in this field or similar
• Experience working with Salesforce.com or other CRM platforms
• Excellent communication, interpersonal, organizational and telephone skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to analyse business opportunities and read situations well
• Ability to gather and use data to inform decision making and persuade others
• Ability to develop compelling strategies that deliver results with a strong attention to detail
• Experience and deep understanding of front-line sales development
• A good technical aptitude and genuinely interested in technology.
• Ability to swiftly learn product solutions as well as general industry knowledge
• Resourceful & ability to adapt quickly to changing environment

Responsibilities

• Work closely with Account Executives to develop an account plan and approach target customers via outbound techniques.
• Transform Marketing Qualified Leads to Sales Opportunities by educating prospective buyers, not selling.
• Nurture leads until they progress in the sales cycle and convey value.
• Schedule product demonstrations and intro meetings with potential buyers.
• Position Genesys as a global provider of software and services for communications and engagement.
• Aim for ambitious quarterly targets and timely follow-ups.
• Maintain and expand your database of prospects.
• Update SFDC to reflect current lead status.
• Engage via live chats, phone, and email and ask for referrals.
• Create opportunities in CRM and assign to the right sales team.

Skills

Outbound prospecting

Sales development

CRM experience

Communication skills

Time management

Analytical mindset

Attention to detail

Tech affinity

Learning mindset

Adaptability

Tools

Salesforce

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative – Sydney

As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the ANZ market.

Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you’ll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.

What You’ll Do

Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.

Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them.

Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.

Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers.

Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.

Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.

Maintaining and expanding your database of prospects.

Update SFDC to reflect current lead status.

Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.

Creates opportunities in CRM system & assigns appropriate sales team based on MEDIPPIC criteria.

Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.

Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.

Collaborate with our sales team to ensure seamless lead handoff and follow-up.

You’ll Bring

• Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions
• Over 2 years of experience in this field or similar
• Experience working with Salesforce.com or other CRM platforms
• Excellent communication, interpersonal, organizational and telephone skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to analyse business opportunities and read situations well
• Ability to gather and use data to inform decision making and persuade others
• Ability to develop compelling strategies that deliver results with a strong attention to detail
• Experience and deep understanding of front-line sales development
• A good technical aptitude and genuinely interested in technology.
• Ability to swiftly learn product solutions as well as general industry knowledge
• Resourceful & ability to adapt quickly to changing environment

Please note: Genesys will not accept resumes from agencies for this role.

To be eligible to apply for this role you must have work rights in Australia.

#LI-Hybrid

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you’ll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.