Business Development Representative

Zendesk; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

Zendesk in Melbourne is hiring a Business Development Representative to drive sales in high-growth SMB, Commercial, and Enterprise accounts. The role focuses on engaging prospects to identify service gaps, driving pipeline growth through outbound initiatives, and collaborating closely with Account Executives. Ideal candidates will have 2+ years in sales, excellent communication skills, and a curiosity for AI and SaaS. This position offers a hybrid work environment emphasizing collaboration and flexibility.

Qualifications

• 2+ years in a sales or business development role (SMB, Commercial or Enterprise).
• Competitive, resilient, self-starting mindset.
• Curiosity for AI, SaaS and modern GTM motion.

Responsibilities

• Engage exec-level prospects to identify CX, AI and Service gaps.
• Drive high-value pipeline through targeted outbound prospecting.
• Partner closely with Account Executives to coordinate plays into priority accounts.

Skills

Sales experience

Communication skills

Curiosity for AI

Self-starting mindset

Education

Bachelor's degree preferred

Job description

Job Description

Zendesk is redefining how the world delivers service. In addition to our world-class CX & service platform, in under three years we’ve built a $200m ARR AI business – the fastest-growing product line in our history – now used by more than 20,000 customers. AI is automating up to 80% of service interactions, and we’re just getting started.

If you want to build a career in software sales on the bleeding edge of AI and technology, this is where you do it.

Why this role matters

Our BDR team is the engine behind one of the world’s fastest-growing regions. You’ll be hunting into high-growth SMB, Commercial and Enterprise accounts, opening doors at some of the most recognizable brands across Australia & New Zealand, and shaping how they adopt AI for customer experience.

You won’t be scheduling meetings. You will be uncovering real pain, building value, and influencing multi-million‑dollar deals from the very start.

This is a role for people who want to learn fast, think big, and build a serious career in tech sales.

What you’ll do

• Engage exec‑level prospects to understand where their CX, AI and Service gaps sit
• Drive high‑value pipeline through targeted outbound prospecting
• Partner closely with Account Executives, Product and Marketing to run coordinated plays into priority accounts
• Qualify opportunities with a consultative, value‑led approach
• Own and manage your pipeline with discipline, clarity and a premium customer experience
• Be part of an onsite team (3 days a week in Melbourne) that learns, iterates and grows together

What you bring

• 2+ years in a sales or business development role (SMB, Commercial or Enterprise)
• A competitive, resilient, self‑starting mindset
• Curiosity for AI, SaaS and modern GTM motion
• Clear, confident communication – written and verbal
• A strong desire to build a long‑term career in software sales
• Bachelor’s degree preferred

Why Zendesk

You’ll be joining a hyper‑growth AI product engine, a world‑class APAC GTM team, and a culture that rewards curiosity, grit and impact. You’ll be hands‑on with the most advanced CX & AI technology in the market and gain exposure to some of the most talented sellers and leaders in the region.

If you want to sell at the frontier of AI – with a team that’s winning – this is your step in.

Hybrid Work

In this role the hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. The specific in‑office schedule will be determined by the hiring manager.

Equal Employment Opportunity & Accessibility Statement

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal‑opportunity employer, proud of our ongoing efforts to foster global diversity, equity and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.