In-Branch Banking & Financial Solutions Advisor

Commonwealth Bank; Moe; On-site; AUD 60,000 - 72,000; Full time

Job summary

Commonwealth Bank in Moe is seeking a Customer Banking Specialist to help customers with banking needs, including Home Loans, Business Banking and Financial Advice. You will explain options and guide customers through in-branch technology and digital banking.

Rostered hours are predetermined: Monday 9am–4pm, Tuesday 9am–4:30pm, Thursday 9:15am–4:15pm and Friday 8:30am–4:30pm. The role requires excellent communication, integrity and the ability to provide holistic, customer‑centred solutions in a

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Job description

Commonwealth Bank in Moe is seeking a Customer Banking Specialist to help customers with banking needs, including Home Loans, Business Banking and Financial Advice. You will explain options and guide customers through in-branch technology and digital banking.

Rostered hours are predetermined: Monday 9am–4pm, Tuesday 9am–4:30pm, Thursday 9:15am–4:15pm and Friday 8:30am–4:30pm. The role requires excellent communication, integrity and the ability to provide holistic, customer‑centred solutions in a