Customer Banking Specialist - Moe

Commonwealth Bank; Moe; On-site; AUD 60,000 - 72,000; Full time

Job summary

Commonwealth Bank in Moe is seeking a Customer Banking Specialist to help customers with banking needs, including Home Loans, Business Banking and Financial Advice. You will explain options and guide customers through in-branch technology and digital banking.

Rostered hours are predetermined: Monday 9am–4pm, Tuesday 9am–4:30pm, Thursday 9:15am–4:15pm and Friday 8:30am–4:30pm. The role requires excellent communication, integrity and the ability to provide holistic, customer‑centred solutions in a

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Job description

Do work that matters

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 9am-4pm
• Tuesday 9am-4.30pm
• Thursday 9.15am-4.15pm
• Friday 8.30am-4.30pm

See yourself in our team

As the Customer Banking Specialist in our Moe Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 10/11/2026