Customer Banking Specialist - Moe

Commonwealth Bank of Australia; Moe; On-site; AUD 55,000 - 73,000; Full time

Job summary

Commonwealth Bank of Australia (Moe Branch) is seeking a Customer Banking Specialist to help customers with banking needs, home loans and financial advice on-site. You will engage in meaningful conversations to tailor banking solutions and promote in-branch technology and digital options.

In a busy retail environment, you’ll demonstrate a customer-first approach, handle enquiries, support account maintenance, and process credit applications while upholding our risk and process standards.

Qualifications

• Proven experience delivering exceptional Customer Service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.
• Able to work in a busy, commercial retail environment while seeing the big picture for customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options
• Problem solve and provide effective solutions whilst championing our processes and risk-management culture

Skills

Customer Service

Communication skills

Integrity

Retail environment

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• - Monday 9am-4pm


• - Tuesday 9am-4.30pm


• - Thursday 9.15am-4.15pm


• - Friday 8.30am-4.30pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Moe Branch you’ll:

• - Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice


• - Support customers with enquiries, maintenance on accounts and process applications for credit products


• - Provide options for the customer through education & demonstration of our in-branch technology and digital banking options


• - Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• - Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality


• - Excellent communication skills & the ability to articulate financial terms in a clear way


• - The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do


• - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions


• - A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 10/11/2026