Implementation Specialist Team Lead – Planning & Scheduling

Prometheus Group; City of Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Casual dress code

Half-day Fridays

Gym membership reimbursement

Health insurance

Job summary

Prometheus Group is seeking an Implementation Specialist Team Lead for the APAC region. You will configure Planning, Scheduling, Mobile, STO and Analytics solutions for mining, oil and gas, and energy utilities, working alongside Project Managers to bring customers' requirements to life.

You’ll mentor a team of Implementation Specialists, coach on technical configuration, and foster proactive client communication while growing into management.

Qualifications

• Experience configuring or implementing enterprise software for customers.
• SAP experience is a strong plus.
• Comfort learning asset-intensive operations in mining, oil and gas, or utilities.
• Strong analytical and time-management skills.
• Excellent communication with customers and internal teams.
• Bachelor's degree preferred or equivalent hands-on experience.

Responsibilities

• Lead, mentor, and support a team of Implementation Specialists.
• Coach on technical configuration and client communications.
• Configure Prometheus Planning, Scheduling, Mobile, STO, and Analytics solutions for customers.
• Translate customer requirements into technical configuration with PMs.
• Manage defects, escalations, and ensure client satisfaction.
• Document configuration decisions and produce clear reports for stakeholders.
• Collaborate with Development, Support, Sales and other PS team members.
• Promote agile practices and knowledge sharing.

Skills

Enterprise software configuration

Customer-facing experience

SAP experience

Analytical thinking

Communication skills

SQL basics

Education

Bachelor's degree in Computer Science, Engineering, IT, or related field

Tools

Prometheus Platform

SAP ERP

Microsoft SQL Server

Job description

About Prometheus Group

Prometheus Group is a global leader in asset-intensive software solutions for maintenance, operations, and digital transformation across heavy industries (chemicals, energy, utilities, mining, manufacturing) and major ERP ecosystems (SAP, Oracle, IBM Maximo). Our products enable unified enterprise asset optimization through an integrated approach to planning, scheduling, work management, and business analytics across routine and preventive maintenance, shutdowns/turnarounds, and production scheduling.

Our mission is to transform how the world’s leading companies manage and maintain their operations — enabling higher throughput, lower cost, and greater reliability.

Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Founded in 1998 and based in Raleigh NC, Prometheus has over 900 employees across 13 global offices. The company has completed several strategic acquisitions since 2019 to expand its offerings in the industrial maintenance software space.

About the Role

Our APAC Professional Services team is looking for an Implementation Specialist Team Lead to join our Planning & Scheduling practice. You'll configure and implement Prometheus's Planning, Scheduling, Mobile, STO (Shutdown/Turnaround), and Analytics products for customers across mining, oil and gas, and energy/utilities — working closely with Project Managers, who own scope and schedule, while you own the technical configuration that brings each customer's requirements to life.

This is a hands-on, customer-facing role for an individual who wants to grow into management. You'll spend time understanding how our customers actually run their operations — how a mine, refinery, or utility plans and executes maintenance — and translate that into system configuration. Most of our team comes from a software background rather than an asset-intensive industry background, so curiosity about the customer's world matters as much as technical aptitude.

Seniority is flexible: we're looking for a technically savvy, process-oriented individual, passionate about building scalable systems and delivering exceptional client outcomes, who can do a great job and ramp up quickly, not necessarily someone who arrives with years of implementation experience under their belt. What matters more is a genuine aptitude for configuration work and comfort engaging directly with customers.

Responsibilities:

• Lead, mentor, and support a team of Implementation Specialists, fostering a culture of accountability, technical curiosity, and continuous improvement.

• Provide coaching on technical configuration, troubleshooting, and client communication best practices.
• Support career development through hands-on guidance and training opportunities.

• Configure and implement Prometheus's Planning, Scheduling, Mobile, STO, and Analytics solutions to meet customer requirements, within agreed timeframes and budgets
• Partner with Project Managers and Functional Consultants to translate customer requirements into technical configuration
• Debug and resolve defects, and investigate and rectify customer support issues and system failures
• Document configuration decisions and produce clear reports for internal and customer stakeholders
• Work directly with customers to understand their business processes, challenges, and goals, and configure the system to meet them
• Act as a key point of contact during complex implementations, helping resolve escalations and ensuring client satisfaction.

• Guide the team in maintaining clear, proactive communication with clients and other team members throughout the implementation lifecycle.

• Collaborate cross-functionally with Development, Support, Sales and other Professional Services team members on best practice and upcoming features
• Collaborate with Sales and Pre-Sales teams to scope technical requirements and support RFP responses.

• Facilitate knowledge sharing between Implementation Specialists and other departments to ensure a unified understanding of Prometheus Products.
• Ensure client feedback is captured and shared with relevant internal teams for continuous improvement.

• Support the development of internal tools and scripts to automate and simplify configuration tasks.
• Promote consistency in how implementation tasks are executed and documented across the team.

• Encourage adoption of agile practices and iterative delivery where appropriate.

• Occasional travel to customer sites for training or workshops (not a core requirement, but encouraged where it builds a stronger understanding of the customer's operations)

About You

We don't expect you to tick every box below — our current team spans a real mix of backgrounds, and the strongest performers have ramped up quickly from a variety of starting points. That said, you'll ideally bring:

• Experience configuring or implementing enterprise software, ideally in a customer-facing capacity
• SAP experience is a strong plus — alternatively, hands-on plant, asset, or maintenance management experience (including local government or council maintenance environments) is equally valued
• Comfort learning how asset-intensive operations work — mining, oil and gas, or utilities — even without direct industry experience
• Strong analytical and problem-solving skills, with excellent organisational and time management
• Excellent communication skills — you'll work directly with customers as well as internal teams
• Basic knowledge of programming concepts (variables, functions, scope); SQL/database query experience is a nice-to-have, not a requirement for this team
• A bachelor's degree in computer science, engineering, information technology, or a related field is preferred, but equivalent hands‑on experience is just as valued

Why Prometheus Group?

• Genuine career progression — our current team leads started as an Implementation Specialist
• Training and support from day one, working closely with experienced Project Managers and Development
• Flexible working arrangements
• Casual dress code
• Half-day Fridays
• Reimbursement for gym membership and health insurance
• The chance to work with some of the largest asset-intensive companies in the world

Prometheus Group is proud to be an Equal Employment Opportunity and Affi