Implementation Manager (Melbourne based)

Inforcer Ltd.; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Inforcer Ltd. is seeking an Implementation Manager AUS to lead customer onboarding, workshops and adoption. You will coordinate activities, host webinars, and ensure successful outcomes with a strong focus on customer experience.

You will drive bespoke implementations for large clients, develop training content and collaborate with internal teams to deliver value. This role offers hybrid/remote options and competitive compensation.

Qualifications

• 3+ years’ experience as an Implementation Manager or similar customer-facing role.
• Experience delivering structured implementations with milestones and goals.
• Strong project management, planning and multi-implementation coordination.
• Excellent written and verbal communication across all levels.
• Experience with Modern Workplace, M365 delivery or SaaS implementations.
• Proactive problem-solving and continuous improvement mindset.
• Thrives in a fast-paced, collaborative environment.
• Self-starter with accountability and attention to detail.
• Ability to meet deadlines and manage multiple tasks.

Responsibilities

• Provide technical expertise during implementation and expand Microsoft knowledge.
• Support internal training to enhance team skills and knowledge.
• Host and co-host client-facing webinars to increase platform understanding.
• Deliver multiple implementation sessions, manage projects and communications.
• Lead bespoke implementations for larger clients with milestone-driven planning.
• Create and update documentation and training videos for internal and customer use.
• Deliver platform training in both virtual and in-person group settings.
• Engage with clients to understand needs and ensure solutions meet requirements.
• Ensure client satisfaction and drive improvements through onboarding processes.

Skills

Implementation management

Project management

Communication

Technical implementations

Problem solving

Tools

Microsoft 365

SaaS platforms

Job description

Implementation Manager - AUS

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!

About the Role

We are seeking a talented and motivated Implementation Manager to join our team. In this role, you will lead customers through Inforcer's implementation journey, ensuring a smooth and successful transition from kick-off to adoption. You will coordinate implementation activities, facilitate workshops and training sessions, support customer onboarding and enablement, and work closely with both customers and internal teams to deliver successful outcomes and an exceptional customer experience.

What you’ll be doing

• Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.

• Internal Training: Support with technical training to internal teams to enhance their skills and knowledge.

• Webinars: Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.

• Implementation: Delivering multiple implementation sessions, managing the project and client communications.

• Advanced implementation: Lead & Manage bespoke implementations for larger clients, including project planning in combination with key teams to ensure the client reaches milestones.

• Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.

• One to many training: Deliver platform training and technical sessions for both virtual and in person, within a group setting.

• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.

• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion

• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

What We Can Offer You

Competitive Compensation: Attractive salary, competitive annual leave allowance

Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance

Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths

Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation

Employee Recognition: Programs to recognise and reward employees for their contributions and achievements

Skills We Need for This Role

• 3+ years’ experience as an Implementation Manager or in a similar customer facing implementation, onboarding or project delivery role.

• Experience managing projects or supporting customers through a structured implementation journey, ensuring milestones, timelines, and customer goals are achieved.

• Strong project management skills, with the ability to plan, coordinate, prioritise, and drive outcomes across multiple implementations at one time.

• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.

• Previous experience with technical implementations, particularly across Modern Workplace, M365 delivery , SaaS platforms, or similar technologies

• Proactive approach to problem-solving and continuous improvement

• Ability to thrive in a fast-paced, collaborative environment

• Self-starter with the ability to make an impact quickly and drive self-accountability

• Ability to meet deadlines, and maintain high attention to detail

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.