Implementation Manager ANZ

Global payments; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Global Payments in Sydney is seeking an Implementation Manager to lead end-to-end deployment of payment solutions for merchants. You will own product knowledge, guide merchant integrations with Worldpay suite, coordinate with Account Management, design setup, provide technical guidance and troubleshooting.

The role requires strong project management, stakeholder engagement across geographies, and the ability to run multiple projects while delivering training and product demos.

Qualifications

• Experience delivering customer technical integrations end-to-end.
• Proven ability to manage relationships between internal and external stakeholders.
• Strong communication and interpersonal skills in meetings and over written channels.
• Creative and proactive problem solving with customer requirements focus.
• Ability to capture customer requirements and apply funneling techniques.
• Proficiency in at least one programming language: PHP / .NET / JAVA / C/C++.

Responsibilities

• Own end-to-end delivery of payment integrations for merchants.
• Serve as a go-to expert for Worldpay suite products and services.
• Collaborate with merchant and Account Management to tailor fit solutions.
• Design and configure merchant accounts, provide technical guidance, troubleshoot incidents.
• Define project scope, maintain plans, and monitor progress post go-live.
• Hold regular stakeholder meetings to identify risks and keep projects on track.
• Manage multiple projects simultaneously with strong prioritisation.

Skills

Project management

Stakeholder management

Communication

Problem solving

Requirements gathering

Programming languages

Tools

Splunk

Oracle SQL

Windows

Job description

Make your mark at one of the biggest names in payments. We're looking for a Implementation Manager to join our ever-evolving commercial team and help shape the future of global commerce.

About the team

You will be joining a highly motivated and driven team of people who work in eCommerce Payments. Our aim is to 'WOW' our merchants by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

What you'll own

The Implementation Manager is a technical expert that delivers our payment solutions to merchants end to end.

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you will be responsible for supporting our merchants in integrating with Worldpay suite of payment services.
• As a go-to expert, you'll work directly with the merchant and Account Management team to fully understand the business and deliver the solutions that are fit for purpose
• Supporting the merchant and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalised scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plan.
• You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
• You'll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You'll also plan and deliver customer demos and training on product functionality, to help maximise the value add to their businesses.
• This role is required to work with different teams across different geographies and time zones to deliver business outcomes.As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
• Other related duties assigned as needed.

What you'll bring

• Proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
• Creative and forward thinking with a good aptitude for problem solving.
• Be curious, ability to capture customer requirements and familiar with funnelling techniques.
• Proficiency in at least one of the following programming languages: PHP / .NET / JAVA / C/ C++.
• Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.