Implementation Manager

IVE Group; Parramatta; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

IVE Group is Australia’s largest diversified marketing company, delivering end-to-end solutions for clients from idea to execution. You will lead enterprise SaaS/ecommerce implementations for multiple clients, turning signed deals into configured platforms and handing off to support.

Work spans Australia and Asia with a distributed team. You will manage discovery, requirements gathering, integrations (SSO, ERP, Salesforce), user provisioning, and onboarding for BrandHub, Ecom, and IVE One

Qualifications

• 5+ years implementing or onboarding enterprise SaaS or ecommerce platforms with external clients.

Responsibilities

• Run end-to-end implementations: kickoff, discovery, configuration, testing, go-live and hypercare.

Skills

SaaS onboarding

Client implementations

Requirements gathering

API integrations

SSO

B2B ecommerce

Stakeholder management

Tools

Salesforce

ERP systems

Jira

Job description

IVE Group is Australia’s largest diversified marketing company, delivering end-to-end solutions that take clients from idea to execution. We bring together creative, content, CX and data with print, packaging, logistics and distribution to deliver practical, scalable outcomes for our clients.

Our strength is in how we operate. With large production sites, warehousing and distribution capabilities across the country, we deliver consistently at scale while maintaining a strong focus on safety, quality and performance.

We employ more than 2,000 people nationally, and it’s the capability, experience and commitment of our teams that underpin everything we do.

About IVE

IVE Group is Australia’s largest diversified marketing company, delivering end-to-end solutions that take clients from idea to execution. We bring together creative, content, CX and data with print, packaging, logistics and distribution to deliver practical, scalable outcomes for our clients.

Our strength is in how we operate. With large production sites, warehousing and distribution capabilities across the country, we deliver consistently at scale while maintaining a strong focus on safety, quality and performance.

We employ more than 2,000 people nationally, and it’s the capability, experience and commitment of our teams that underpin everything we do.

About the platforms

IVE One is our proprietary, AI-enabled platform for enterprise marketing. Clients use it to brief, approve, order, track inventory and report on everything IVE delivers for them, in one place. It’s live with major enterprise clients and rolling out to more. Alongside it, our ecommerce platforms, BrandHub and Ecom, let a client’s stores, branches, dealers and franchisees order marketing material, merchandise, point-of-sale and web-to-print collateral themselves.

The role

You’ll get new clients live on IVE One, BrandHub and Ecom, on time and adopted. As the client’s main point of contact from signed contract through the first months of use, you’ll turn a signed deal into a configured, integrated platform that people actually use, then hand a stable client over to support and account management.

What you’ll do

• Run implementations end to end: kickoff, discovery, configuration, testing, go-live and hypercare


• Lead discovery workshops and translate client workflows, approval chains and data into platform configuration


• Set up storefronts, catalogues, web-to-print templates, budgets, pricing and approval rules


• Coordinate integrations (SSO, procurement punch-out, ERP, Salesforce, stock and order feeds) with our developers and client IT teams


• Plan and run UAT, phased rollouts and user training


• Track adoption after go-live and act early on low usage


• Manage plans, RAID logs, scope and status reporting across several concurrent clients


• Improve our onboarding method so every implementation is faster than the last

About you

• 5+ years implementing or onboarding enterprise SaaS or ecommerce platforms with external clients


• A track record of delivering several concurrent implementations to time and budget


• Strong requirements gathering and workflow mapping with business and IT stakeholders


• Working knowledge of SSO (SAML, OAuth/OIDC), user provisioning and API integrations


• Experience with B2B online ordering: catalogues, user groups, approvals, budgets and order tracking


• An understanding of Local Area Marketing, finished goods and inventory (SKUs, kitting, pick-and-pack)


• Clear written communication and comfort working with a distributed team across Australia and Asia

Nice to have: a background in marketing operations, print or retail marketing; experience with Coupa or SAP Ariba punch-out, Salesforce, ERP or warehouse systems; franchise, dealer or multi-site retail experience; Jira; and a PMP, PRINCE2 or Agile qualification.

You’ll be calm with senior stakeholders when timelines move, run implementations from a plan rather than the inbox, and treat each go-live as your own result.