IT Manager

Design Group Australia; Greater Dandenong; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

IG Design Group Australia is seeking an experienced IT Manager to lead its IT function across ERP, warehouse systems and infrastructure. You will own SAP Business One, Körber WMS and the network, while steering a small hands-on team in a fast-growing, design-led wholesale business.

You’ll manage budgets, vendor relationships and security posture, presenting business cases to the CFO. The role demands a blend of strategic planning and hands-on technical excellence in an SME environment.

Qualifications

• 8+ years in IT, including 3+ years in IT management or senior lead role in SME
• Hands-on IT leadership with ability to mentor a small team
• Experience managing IT budgets, vendors, contracts and licensing
• ERP experience; SAP Business One (incl. B1iF) is highly desirable
• Experience with warehouse tech in distribution environments (WMS)
• Strong SQL Server administration and T-SQL skills
• Strong knowledge of VMware, Windows Server, Active Directory and Microsoft 365
• In-depth network and security knowledge; Juniper Mist desirable
• Proficiency in PowerShell scripting; ability to explain technical concepts to executives

Responsibilities

• Lead and mentor a three-person IT team; set priorities and roadmaps
• Manage IT budget, vendors, licensing and external support
• Own SAP Business One ERP and upgrade paths, EDI with retailers, BI tools
• Oversee Körber WMS, scanners, and warehouse printing tech
• Maintain VMware, Windows Server, SAN, AD and database infrastructure
• Design and maintain network topology, firewalls, and VPNs across sites
• Administer Microsoft 365 and identity management (Entra ID)
• Drive cyber security posture, incident response and DR planning
• Oversee automation and internal app development with GitHub integrations

Skills

IT management

Team leadership

Budget management

ERP SAP B1

WMS systems

SQL Server

VMware

Microsoft 365

Cyber security

PowerShell

Tools

SAP Business One

Körber WMS

VMware vSphere

Windows Server

Active Directory

Microsoft 365

Juniper Mist

SQL databases (SQL Server, PostgreSQL)

Job description

We’re IG Design Group Australia, a fast-growing wholesale supplier of general merchandise to leading national retail brands and independent retailers. And our products are great! Think greeting cards, gift wrap, Christmas products, party supplies and giftware. We’re the creative force behind the shelves at Australia’s major FMCG retailers.

We’re an innovative, design-led business that keeps growing year on year through strong relationships with Australia’s leading retailers. We operate across office, warehouse and field teams, with sites in VIC, NSW and QLD plus an office in Ningbo, China. We’re serious about building capability that scales with us.

Look us up at www.igdesigngroup.com.au.

We can offer you:

The top IT job in a growing, profitable business, with real influence over where our technology goes next

A direct line to the executive team. You’ll report to our CFO and have a genuine seat at the table

A capable team of three to lead, mentor and grow

A broad, interesting tech stack (ERP, WMS, infrastructure, network, cloud and security), so no two days are the same

Ongoing professional development and support to keep your skills sharp

A supportive management team that values collaboration and innovation

A positive, #EPIC team culture where innovation is celebrated

Staff celebrations and dress-up morning teas (there’s always food around!)

A bright, fun environment with heaps of happy energy

Free on-site parking

Interested? Keep reading!

We’re looking for an experienced, hands-on IT Manager to lead our IT function. In a business our size, IT is responsible for pretty much anything with a power cord, from the ERP and warehouse scanners to the firewall and the CEO’s laptop. You’ll be the person who owns all of it.

This role is for someone who has run IT in an SME and enjoys it. You’ll be as comfortable presenting a business case to the executive team as you are diagnosing a SQL Server performance problem or a WAN outage at 7am. You’ll lead a small team while staying technical. Doing both is the job.

So tell me more about the role you say...

KEY RESPONSIBILITIES

Leadership and strategy: Lead, mentor and develop a team of three. Set priorities, build the IT roadmap and present business cases, risks and recommendations to the executive team. Own the policies and documentation, and coordinate after-hours and on-call support.

Budget and vendors: Manage the IT operating and capital budget, vendor relationships, licensing, telco and external support partners. Hold partners to their service levels and get good commercial outcomes.

ERP and business systems: Own our SAP Business One environment, including the current upgrade to version 10, B1iF integrations, EDI with retail customers, SSRS reporting and BI tools. Work with the business to get the most from our systems.

Warehouse technology: Own our Körber WMS, RF scanners, handhelds and label printing. Work closely with the Warehouse Manager to keep orders moving out the door.

Infrastructure and databases: Manage VMware vSphere, Windows Server, SAN storage, Active Directory and Group Policy. Look after the SQL Server and PostgreSQL databases that support the ERP, WMS and internal applications.

Network: Design and maintain switches, routers, firewalls, wireless and site-to-site VPNs across all sites, including our China office. Experience with Juniper Mist is highly desirable, as this is our network stack.

Microsoft 365: Administer Entra ID, hybrid Exchange, SharePoint, Teams and OneDrive, including identity, MFA and data compliance.

Cyber security and resilience: Own our security posture (EDR, SIEM, Zero Trust and firewall threat prevention), lead incident response and pen testing remediation, and keep backup and disaster recovery plans tested and ready.

Automation and development: Use PowerShell, SQL and Bash to automate the boring stuff. Oversee our internal app development platform (GitHub and self-hosted apps) and the integrations with our customers and suppliers.

CANDIDATE PROFILE

We’re looking for someone technically strong and confident owning the whole IT environment. You also need to be a genuinely good human. Our #EPIC values (Ethical, Passionate, Inspiring, Creative) aren’t just a poster on the wall. How you treat people matters as much as what you know. No egos, no jerks.

You’ll ideally have:

At least 8 years’ experience in IT, including at least 3 years in an IT management or senior lead role, ideally in an SME where you’ve been the go-to for everything

A track record of leading a small IT team while staying hands-on

Experience managing IT budgets, vendors, contracts and licensing

ERP experience. SAP Business One (including B1iF) is highly desirable

Experience with warehouse management systems and technology in a distribution environment (highly desirable)

Strong SQL Server administration and T-SQL skills

Strong knowledge of VMware, Windows Server, Active Directory and Microsoft 365

In-depth network and security knowledge. Juniper Mist experience is highly desirable

Confidence across both Windows and Apple environments

PowerShell scripting (essential)

A structured, evidence-based approach to troubleshooting

The ability to explain technical matters clearly to executives and non-technical staff, without the jargon

Relevant qualifications or certifications such as ITIL, Microsoft, VMware VCP or JNCIS (desirable)

If you’ve run IT in a growing business, like being the one who owns it, and want to lead a team in a place where people actually enjoy coming to work, we’d love to hear from you!