Implementation Consultant/Trainer

Maintenance Experts; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Maintenance Experts is seeking an Implementation Consultant in Brisbane to lead customers through the full implementation lifecycle, from discovery and configuration to training and go-live.

You will act as a trusted advisor, aligning MEX with client needs and driving maintenance best practices while delivering both online and in-person training across diverse industries.

Qualifications

• 2+ years' experience in software implementation, consulting, or training.
• Strong understanding of maintenance, facilities, or asset management workflows.
• Excellent communication and presentation skills.
• Experience with CMMS solutions (e.g., MEX, TMA) or similar systems is desirable.
• Experience facilitating workshops and customer onboarding projects is desirable.
• Proficient with SQL, report writing, and general software administration is desirable.
• Track record of contributing to process development or team documentation is desirable.

Responsibilities

• Lead customers through the full implementation lifecycle, discovery, configuration, training, and go-live.
• Act as a trusted advisor, helping businesses align MEX with their operational needs and build maintenance best practices.
• Lead online and face-to-face training sessions for users at all levels across diverse industries.
• Facilitate regular check-ins and status meetings to track progress and resolve issues.
• Guide customers through data migration and system setup to ensure a smooth go-live.
• Develop and maintain strong customer relationships, driving adoption and satisfaction.
• Contribute to improving training materials and product documentation.
• Identify and document process improvements as our delivery model matures.

Skills

Software implementation

Consulting

Training

Education

Bachelor's degree in Engineering, IT, or Business

Tools

SQL

Report writing

Software administration

Job description

Maintenance Experts – Fortitude Valley QLD

As an Implementation Consultant, you'll lead customers through the full implementation lifecycle from discovery and configuration to training and go-live. You'll act as a trusted advisor, helping businesses align MEX with their operational needs and build best practices for maintenance management. MEX is in a period of active evolution, and this role suits someone who is energised by owning outcomes and building something meaningful, comfortable learning quickly and operating without a complete playbook, and contributing to building one.

Key responsibilities

Rapidly learn and master the MEX product suite (V15 and V16) to become a confident subject matter expert for customers and internally

Lead customers through the full implementation lifecycle, discovery, configuration, training, and go-live

Act as a trusted advisor, helping businesses align MEX with their operational needs and build maintenance best practices

Lead online and face-to-face training sessions for users at all levels across diverse industries

Facilitate regular check-ins and status meetings to track progress and resolve issues

Guide customers through data migration and system setup to ensure a smooth go-live

Develop and maintain strong customer relationships, driving adoption and satisfaction

Contribute to improving training materials and product documentation

Identify and document process improvements as our delivery model matures

About you

2+ years' experience in software implementation, consulting, or training (preferably CMMS or ERP systems)

Strong understanding of maintenance, facilities, or asset management workflows

Excellent communication and presentation skills with the ability to simplify complex concepts

High attention to detail, organisational skills, and ownership of deliverables

Comfortable managing multiple customers and projects simultaneously

Bachelor's degree in Engineering, IT, or Business (or equivalent practical experience) - desirable

Experience with MEX, TMA, or similar CMMS solutions - desirable

Experience facilitating workshops and customer onboarding projects - desirable

Proficient with SQL, report writing, and general software administration - desirable

Track record of contributing to process development or team documentation - desirable

About us

MEX Maintenance Software is an Australian-made CMMS based in Brisbane. For over 30 years, MEX has helped asset-intensive businesses manage maintenance, assets, and inventory efficiently. Now part of the TMA Systems global portfolio, MEX is entering an exciting growth phase with the release of MEX 16 - a next-generation cloud-based solution.

Global platform, Australian roots - work on a product with 30 years of history and a growing global presence through TMA Systems

Real variety, exposure to a wide range of industries and customer environments

Genuine influence, as a growing team, your ideas and contributions will shape how we work, not just what you deliver

MEX 16 from day one - be part of the consulting team delivering our next-generation cloud solution to new customers

Supportive culture - a team that encourages learning, growth, and looking out for each other, especially during periods of change

Occasional domestic and international travel may be required