Implementation Consultant - Local Government

Civica UK Ltd; Melbourne; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work

Job summary

Civica is seeking a motivated Software Implementation Consultant to deliver professional services across Australia and New Zealand, primarily in local government settings, with travel to customer sites for hands-on delivery of Civica’s Altitude software.

You will analyse existing processes, design improvements, troubleshoot issues, and provide training and support to customers, while contributing feedback for product enhancements and maintaining clear documentation.

Qualifications

• Operational experience in local councils or local government software implementations.
• Knowledge of local government legislation, rating regulations, and compliance.
• Experience with local government enterprise systems and council processes.

Responsibilities

• Analyse customer processes and identify opportunities for solution design.
• Deliver consulting, training, and support across Civica’s Altitude software.
• Troubleshoot issues and provide practical, lasting solutions.
• Contribute feedback to product development based on customer usage.
• Manage escalated tickets and ensure clear documentation.
• Meet or exceed project plans, timelines, and budgets.

Skills

Local government experience

Software implementation

Stakeholder management

Customer service

Communication skills

Travel readiness

Tools

Altitude software

Civica systems

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Implementation Consultant at Civica

We are looking for a motivated and customer-focused Software Implementation Consultant to join our team and support the delivery of professional services across Australia and New Zealand. This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region. A key part of this role involves delivering consulting, training, and support services for Civica’s Altitude software, often requiring travel to customer sites to provide hands‑on assistance.

You will analyse existing customer processes and identify opportunities for solution design and process improvement. You will be responsible for troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency. Your insights will also contribute to product development by sharing feedback on how customers use our software and identifying areas for enhancement.

In addition to supporting software implementation, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation. Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers. Ultimately, your focus will be on delivering high‑quality services that drive customer satisfaction and foster positive referrals.

Keen to find out more about our Local Government products? Follow the link to find out more about what you’ll be working on Local Government Services and Software | Civica

What you will do to be successful in this role

• Ideally operational experience working in local council or implementing software to local government
• Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.
• Have knowledge of local government legislation, rating regulations, and compliance requirements, with the ability to apply this understanding when supporting software implementations, process improvements, and customer outcomes.
• Have exposure to or hands‑on experience with local government enterprise systems and council business processes, including rates administration, debt recovery, customer enquiries, and financial administration within a council setting
• Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
• Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.
• Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.
• Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.
• Take ownership and accountability for the delivery of high-quality professional services.
• Deliver work in line with agreed project plans, timelines, and budgets.
• Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.

Training & Development

While experience in local government and rates administration is highly regarded, the successful candidate will also participate in a comprehensive onboarding, training, and development program. This will ensure they are fully equipped with the knowledge, tools, and expertise required to successfully deliver implementations and support Civica's customers.

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction.

We’re all different

and we love this about us.

We provide an inclusive,safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture

• Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work

• Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.