Implementation and Technical Analyst

Rashi Joshi; City of Melbourne; On-site; AUD 100,000 - 135,000; Full time

Benefits offered by this job

Hybrid working

CBD-based office

Job summary

Rashi Joshi is seeking an Implementation and Technical Analyst to contribute to the analysis, design, and delivery of complex enterprise systems within a large State Government ICT environment in Victoria. You will translate business needs into technical solutions, support releases, and drive integration improvements.

You will work with business stakeholders, vendors, and project managers to ensure successful deployments, data migrations, and post-implementation validation, leveraging

Qualifications

• Minimum 5 years’ experience in Business Analysis, Technical Analysis, or a related discipline within complex ICT environments.
• Demonstrated experience working with enterprise application integrations, APIs, middleware, ETL processes, and cloud-based platforms.
• Hands‑on experience with Salesforce and enterprise data management solutions.
• Strong SQL skills, including experience using SQL Server Management Studio (SSMS).

Responsibilities

• Conducting business and technical analysis for enterprise applications and integration platforms.
• Gathering and documenting requirements, functional specifications, technical designs, process models, and data mappings.
• Analysing system interfaces, APIs, ETL processes, data flows, and integration points.
• Coordinating application releases, deployments, and implementation activities across multiple environments.
• Supporting data migration, environment readiness, production deployments, and post-implementation validation.
• Investigating and resolving complex production and integration issues through technical and data analysis.
• Supporting testing activities including SIT, UAT, and Production Verification Testing.
• Developing and maintaining technical documentation, implementation guides, and operational procedures.
• Driving continuous improvement initiatives across integration, release management, and support processes.

Skills

Enterprise application integrations

APIs & middleware

SQL skills

Power BI

Data management principles

Release coordination

Business analysis

SIS / enterprise platforms

Education

CBAP or equivalent

Bachelor's degree in IT/IS

Tools

Salesforce

SSMS

ETL tools

Cloud platforms

Job description

Your new company

Join a large State Government organisation responsible for delivering critical digital services that support education and community outcomes across Victoria. Working within a highly collaborative technology team, you’ll contribute to the delivery and ongoing enhancement of enterprise applications, data platforms, and system integrations that support thousands of end users.

Your new role

As an Implementation and Technical Analyst, you will play a key role in the analysis, implementation, integration, and support of complex enterprise systems. You will work closely with business stakeholders, technical teams, vendors, and project managers to translate business requirements into practical technical solutions while ensuring the successful delivery of system enhancements and releases.

Key responsibilities include

• Conducting business and technical analysis for enterprise applications and integration platforms
• Gathering and documenting requirements, functional specifications, technical designs, process models, and data mappings
• Analysing system interfaces, APIs, ETL processes, data flows, and integration points
• Coordinating application releases, deployments, and implementation activities across multiple environments
• Supporting data migration, environment readiness, production deployments, and post-implementation validation
• Investigating and resolving complex production and integration issues through technical and data analysis
• Supporting testing activities including SIT, UAT, and Production Verification Testing
• Developing and maintaining technical documentation, implementation guides, and operational procedures
• Driving continuous improvement initiatives across integration, release management, and support processes

What you’ll need to succeed

• Minimum 5 years’ experience in Business Analysis, Technical Analysis, or a related discipline within complex ICT environments
• Demonstrated experience working with enterprise application integrations, APIs, middleware, ETL processes, and cloud-based platforms
• Hands‑on experience with Salesforce and enterprise data management solutions
• Strong SQL skills, including experience using SQL Server Management Studio (SSMS)
• Experience with reporting and analytics tools such as Power BI
• Proven ability to coordinate application releases, deployments, and implementation activities
• Strong understanding of system integration, database technologies, and data management principles
• Business Analysis qualifications such as CBAP or equivalent
• Experience with Student Information Systems (SIS) or similar enterprise platforms

What you’ll get in return

• Collaborative and supportive team culture
• Exposure to complex enterprise applications, integrations, and data platforms
• Modern CBD‑based office with hybrid working flexibility

Hays appreciates the importance of workforce diversity and inclusion. We are an equal‑opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.