Implementation and Operations Lead - Logistics Start Up

TRP Recruitment; Melbourne; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Ground-floor role in niche business

Direct with founder

Room to grow as the team expands

Hybrid work from Melbourne

Job summary

TRP Recruitment is recruiting for an Implementation and Operations Lead in Melbourne, Australia. This founding role partners directly with the founder to onboard new customers and keep them live on the platform.

You will lead customer implementations, train teams, handle day-to-day operations, and ensure smooth collaboration between customers, providers and developers as we grow.

Qualifications

• Freight forwarding background with solid FCL import and/or export experience.
• CargoWise (CW1) experience highly regarded.
• System savvy and quick to pick up new technology.
• Comfortable juggling multiple stakeholders at once.
• Self-starting and motivated. You'd rather build something than inherit it.
• Project management or system implementation experience a big plus.
• A strong industry network is a bonus.
• Analytical mind-set and experience.

Responsibilities

• Lead customer implementations: understand current operations, set up the platform, train teams and manage go-live.
• Run day-to-day operations for live customers and resolve issues proactively.
• Coordinate between customers, transport providers and developers to keep everyone aligned.
• Test new features against real-world operations and assess readiness.
• Build scalable processes and playbooks as the business grows.

Skills

Freight forwarding experience

CargoWise CW1

Stakeholder management

Self-starter

Project management

System implementation

Analytical mindset

Industry network

Tools

CargoWise CW1

Job description

Implementation and Operations Lead - Logistics Start Up

Ever thought there has to be a better way to run freight? So did we, so we built it.

We're an Australian logistics technology start-up founded by people who have spent their careers running freight operations. We're solving a problem every forwarder knows well and nobody has fixed. The platform is built, our first customer is going live and more are lined up behind them. We're keeping the detail under wraps for now. Shortlisted candidates will get the full story.

The role

This is a founding role, working directly with the founder. You'll take each new customer from signed agreement to running smoothly on the platform, and keep them there.

Lead customer implementations: understand how they work today, set the platform up around it, train their team and manage go-live

Run day-to-day operations for live customers and fix problems before they have to ask

Keep customers, transport providers and our developers working together

Test new features against real-world operations and say plainly whether they're ready

Build the processes and playbook as we grow

About you

Freight forwarding background with solid FCL import and/or export experience

CargoWise (CW1) experience highly regarded

System savvy and quick to pick up new technology

Comfortable juggling multiple stakeholders at once

Self-starting and motivated. You'd rather build something than inherit it

Project management or system implementation experience a big plus

A strong industry network is a bonus

Analytical mind-set and experience

What's on offer

• $100,000 to $110,000 plus super p.a.
• A ground-floor role in a niche business with real momentum
• Working directly with the founder, with a real say in how the business is built
• Room to grow as the team does

Hybrid working from Melbourne.