Impactful Workers' Comp Eligibility Case Manager

DXC Technology; Queensland; On-site; AUD 70,000 - 110,000; Full time

Job summary

DXC Technology, part of the Insurance Software and BPS (ISB) group, seeks a Claims Manager to assess workers' compensation claims and coordinate their progression to Case Managers. You will investigate liability, review PIAWE calculations, and liaise with payroll and stakeholders to ensure accurate payments.

Ideal candidates have 3–5 years in workers' compensation case management, strong analytical and communication skills, and experience working in a self-insured environment.

Qualifications

• 3–5 years of experience in workers' compensation case management.
• Experience assessing claim eligibility and determining liability in line with legislation and internal policies.
• Proven ability to review and approve PIAWE and Weekly Compensation calculations.
• Background in investigating claims, including gathering and analysing evidence for liability decisions.
• Experience collaborating in a multidisciplinary team including case managers, payroll and legal advisors.

Responsibilities

• Assess new workers' compensation claims to determine eligibility under State rules.
• Investigate claims where liability is unclear, gather evidence, review medical reports and consult stakeholders.
• Review and approve initial PIAWE and Weekly Compensation calculations.
• Coordinate transition of accepted claims to Case Managers with complete context.
• Liaise with payroll to verify earnings data and ensure accurate payments.
• Provide timely responses to inquiries on eligibility and claim status.
• Communicate decisions to injured workers and stakeholders in a professional manner.
• Maintain accurate claims data and up-to-date notes in Assure for compliance.

Skills

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Time management

MS Office

Education

Health or business-related qualification

Tools

Assure

Excel

Word

Job description

DXC Technology, part of the Insurance Software and BPS (ISB) group, seeks a Claims Manager to assess workers' compensation claims and coordinate their progression to Case Managers. You will investigate liability, review PIAWE calculations, and liaise with payroll and stakeholders to ensure accurate payments.

Ideal candidates have 3–5 years in workers' compensation case management, strong analytical and communication skills, and experience working in a self-insured environment.