Impactful Process Improvement Analyst

Datacom; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Employee assistance programme

Ongoing learning and career dev

Industry discounts

Meaningful work

Job summary

Datacom Brisbane is seeking a skilled Business Analyst for a 6-month fixed term role. You’ll identify and deliver process improvements, document requirements, and collaborate with stakeholders across business and technical teams to boost service performance and efficiency.

You will develop process maps, analyse data, support change initiatives, and help with KPI reporting. The role suits a proactive, detail-oriented analyst with strong communication and workshop facilitation skills.

Qualifications

• 5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role.
• Demonstrated experience gathering, documenting, and validating business requirements.
• Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations.
• Experience analysing and improving business processes and workflows.
• Strong stakeholder engagement and relationship management capability.
• Excellent written and verbal communication skills.
• Experience facilitating workshops, meetings, and business discussions.
• Ability to manage competing priorities across multiple initiatives.
• Understanding of service delivery methodologies, including ITIL and project delivery frameworks.
• Experience preparing reports, presentations, and structured business documentation.

Responsibilities

• Engaging with stakeholders to understand current processes, challenges, and improvement opportunities.
• Gathering, analysing, and documenting business and functional requirements.
• Supporting business improvement and change initiatives across operational and service environments.
• Developing process maps, documentation, reports, and supporting artefacts.
• Analysing operational, service, financial, and customer data to identify trends and improvement opportunities.
• Supporting root cause analysis and recommending practical solutions to business issues.
• Assisting with KPI development and performance reporting.
• Supporting process optimisation and continuous improvement initiatives.
• Preparing reports, presentations, and stakeholder communications.
• Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met.
• Supporting business case development, cost-benefit analysis, and impact assessments.
• Monitoring and reporting on operational issues, risks, and improvement outcomes.
• Supporting a positive health and safety culture in line with Datacom policy.

Skills

Stakeholder engagement

Requirements gathering

Analytical thinking

Workshop facilitation

Communication skills

Education

Bachelor’s degree in business/IT/engineering/economics

CBAP/CCBA or equivalent

ITIL Foundation certification

Lean Six Sigma or process improvement certification

Tools

ITIL

Job description

Datacom Brisbane is seeking a skilled Business Analyst for a 6-month fixed term role. You’ll identify and deliver process improvements, document requirements, and collaborate with stakeholders across business and technical teams to boost service performance and efficiency.

You will develop process maps, analyse data, support change initiatives, and help with KPI reporting. The role suits a proactive, detail-oriented analyst with strong communication and workshop facilitation skills.