Business Improvement Analyst - Fixed Term

Datacom

City of Brisbane

Hybrid

AUD 90,000 - 130,000

Full time

4 hours ago

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Benefits offered by this job

Paid parental leave

Employee assistance programme

Ongoing learning and career dev

Industry discounts

Meaningful work

Job summary

Datacom Brisbane is seeking a skilled Business Analyst for a 6-month fixed term role. You’ll identify and deliver process improvements, document requirements, and collaborate with stakeholders across business and technical teams to boost service performance and efficiency.

You will develop process maps, analyse data, support change initiatives, and help with KPI reporting. The role suits a proactive, detail-oriented analyst with strong communication and workshop facilitation skills.

Qualifications

5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role.
Demonstrated experience gathering, documenting, and validating business requirements.
Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations.
Experience analysing and improving business processes and workflows.
Strong stakeholder engagement and relationship management capability.
Excellent written and verbal communication skills.
Experience facilitating workshops, meetings, and business discussions.
Ability to manage competing priorities across multiple initiatives.
Understanding of service delivery methodologies, including ITIL and project delivery frameworks.
Experience preparing reports, presentations, and structured business documentation.

Responsibilities

Engaging with stakeholders to understand current processes, challenges, and improvement opportunities.
Gathering, analysing, and documenting business and functional requirements.
Supporting business improvement and change initiatives across operational and service environments.
Developing process maps, documentation, reports, and supporting artefacts.
Analysing operational, service, financial, and customer data to identify trends and improvement opportunities.
Supporting root cause analysis and recommending practical solutions to business issues.
Assisting with KPI development and performance reporting.
Supporting process optimisation and continuous improvement initiatives.
Preparing reports, presentations, and stakeholder communications.
Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met.
Supporting business case development, cost-benefit analysis, and impact assessments.
Monitoring and reporting on operational issues, risks, and improvement outcomes.
Supporting a positive health and safety culture in line with Datacom policy.

Skills

Stakeholder engagement

Requirements gathering

Analytical thinking

Workshop facilitation

Communication skills

Education

Bachelor’s degree in business/IT/engineering/economics

CBAP/CCBA or equivalent

ITIL Foundation certification

Lean Six Sigma or process improvement certification

Tools

ITIL

Job description

Description

Please note, this is a 6-month fixed term role. Due to the nature of the role, you must be an Australian Citizen and eligible to achieve baseline clearance.

Description

Please note, this is a 6-month fixed term role. Due to the nature of the role, you must be an Australian Citizen and eligible to achieve baseline clearance.

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role (your Why)

As a Business Analyst, you’ll play a key role in identifying, analysing, and delivering business and process improvement opportunities across operational and service environments. Working closely with stakeholders across business and technical teams, you will gather and document requirements, analyse data and processes, and support initiatives that improve service performance, customer outcomes, and operational efficiency. You’ll contribute to a collaborative and fast-paced environment where continuous improvement, stakeholder engagement, and problem-solving are highly valued. Our offices are based in Australia and New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What You’ll Do

Engaging with stakeholders to understand current processes, challenges, and improvement opportunities
Gathering, analysing, and documenting business and functional requirements
Supporting business improvement and change initiatives across operational and service environments
Developing process maps, documentation, reports, and supporting artefacts
Analysing operational, service, financial, and customer data to identify trends and improvement opportunities
Supporting root cause analysis and recommending practical solutions to business issues
Assisting with KPI development and performance reporting
Supporting process optimisation and continuous improvement initiatives
Preparing reports, presentations, and stakeholder communications
Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met
Supporting business case development, cost-benefit analysis, and impact assessments
Monitoring and reporting on operational issues, risks, and improvement outcomes
Supporting a positive health and safety culture in line with Datacom policy

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

Required experience:

5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role
Demonstrated experience gathering, documenting, and validating business requirements
Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations
Experience analysing and improving business processes and workflows
Strong stakeholder engagement and relationship management capability
Excellent written and verbal communication skills
Experience facilitating workshops, meetings, and business discussions
Ability to manage competing priorities across multiple initiatives
Understanding of service delivery methodologies, including ITIL and project delivery frameworks
Experience preparing reports, presentations, and structured business documentation
Bachelor’s degree in business, Information Technology, Engineering, Economics, or a related discipline

Nice to have:

Experience within managed services, IT services, or operational service delivery environments
Business Analysis certification such as CBAP, CCBA, or equivalent
ITIL Foundation certification
Experience supporting business transformation or continuous improvement initiatives
Lean, Six Sigma, or process improvement certification
Knowledge of change management principles and practices

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here