Impactful Information Management Officer | Hybrid, Part-time

Transport Accident Commission; Geelong; Hybrid; AUD 73,000 - 89,000; Part time

Job summary

Transport Accident Commission is seeking an Information Management Officer in Geelong on a 0.6 FTE fixed-term basis to support records and information governance. You’ll process ServiceNow requests, manage mailroom tasks, and help ensure compliant, accessible information across the organisation.

In this role you’ll translate policy into practice, deliver high-quality customer service, and collaborate with internal teams to continuously improve information management solutions while maintaining

Qualifications

• Certificate IV in Recordkeeping (or similar) or equivalent experience in records, information, or document management, ideally within a government environment, with knowledge of recordkeeping systems such as Content Manager.
• Customer service and communication skills - Strong interpersonal, written, and verbal communication skills, with a proven ability to build positive stakeholder relationships, provide outstanding customer service, and proactively seek and share information.
• Organisation, teamwork, and technical proficiency - Strong computer skills, proficiency in Microsoft Office applications, and the ability to work effectively both independently and collaboratively to manage priorities, meet service level targets, and deliver outcomes within required timeframes.

Responsibilities

• Deliver responsive information management services by processing ServiceNow requests, coordinating file retrievals, courier services, and managing incoming enquiries to support business needs.
• Support the efficient flow of information across the TAC through digital mailroom activities, mail processing, document classification, indexing, and records management activities.
• Maintain accurate and compliant recordkeeping practices by ensuring information is appropriately captured, classified, secured, and managed within TAC recordkeeping systems and in line with established procedures.
• Provide quality customer service and stakeholder support by building strong relationships with internal customers, external vendors, and team members, while contributing to continuous improvement and information management initiatives.

Job description

Transport Accident Commission is seeking an Information Management Officer in Geelong on a 0.6 FTE fixed-term basis to support records and information governance. You’ll process ServiceNow requests, manage mailroom tasks, and help ensure compliant, accessible information across the organisation.

In this role you’ll translate policy into practice, deliver high-quality customer service, and collaborate with internal teams to continuously improve information management solutions while maintaining