Information Management Officer

TAC External; Geelong; Hybrid; AUD 73,000 - 89,000; Part time

Job summary

Transport Accident Commission is seeking an Information Management Officer in Geelong on a 0.6 FTE fixed-term basis to support records and information governance. You’ll process ServiceNow requests, manage mailroom tasks, and help ensure compliant, accessible information across the organisation.

In this role you’ll translate policy into practice, deliver high-quality customer service, and collaborate with internal teams to continuously improve information management solutions while maintaining

Qualifications

• Certificate IV in Recordkeeping (or similar) or equivalent experience in records, information, or document management, ideally within a government environment, with knowledge of recordkeeping systems such as Content Manager.
• Customer service and communication skills - Strong interpersonal, written, and verbal communication skills, with a proven ability to build positive stakeholder relationships, provide outstanding customer service, and proactively seek and share information.
• Organisation, teamwork, and technical proficiency - Strong computer skills, proficiency in Microsoft Office applications, and the ability to work effectively both independently and collaboratively to manage priorities, meet service level targets, and deliver outcomes within required timeframes.

Responsibilities

• Deliver responsive information management services by processing ServiceNow requests, coordinating file retrievals, courier services, and managing incoming enquiries to support business needs.
• Support the efficient flow of information across the TAC through digital mailroom activities, mail processing, document classification, indexing, and records management activities.
• Maintain accurate and compliant recordkeeping practices by ensuring information is appropriately captured, classified, secured, and managed within TAC recordkeeping systems and in line with established procedures.
• Provide quality customer service and stakeholder support by building strong relationships with internal customers, external vendors, and team members, while contributing to continuous improvement and information management initiatives.

Job description

Information Management Officer

• Employment type: Part-time, 0.6fte fixed-term role (parental leave replacement) until 26 November 2027
• Location: Geelong with flexible hybrid working
• Salary: Offering a competitive starting base salary of $80,800 (pro rata for part time) plus super and benefits

When you work at the TAC, what you do matters.

At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria's roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.

As an Information Management Officer, you’ll Make Every Day Matter by translating strategy into action, strengthening organisational capability, and providing the expertise and thought leadership to help us create impact.

To learn more about the TAC and our work, visit our website

About the opportunity.

As an Information Management Officer, you’ll create impact by ensuring the TAC's records and information are managed accurately, efficiently, and in line with legislative and organisational requirements, enabling informed decision-making, strong governance, and seamless access to information across the organisation.

Key responsibilities include:

• Deliver responsive information management services by processing ServiceNow requests, coordinating file retrievals, courier services, and managing incoming enquiries to support business needs.
• Support the efficient flow of information across the TAC through digital mailroom activities, mail processing, document classification, indexing, and records management activities.
• Maintain accurate and compliant recordkeeping practices by ensuring information is appropriately captured, classified, secured, and managed within TAC recordkeeping systems and in line with established procedures.
• Provide quality customer service and stakeholder support by building strong relationships with internal customers, external vendors, and team members, while contributing to continuous improvement and information management initiatives.

About the Team

Reporting to the Information Manager, this role sits within the Enterprise Information Management branch of the Enterprise Change and Workplace Experience Division. You'll be joining a friendly, supportive team that takes a practical, outcomes-focused approach to work. The team collaborates closely and is committed to delivering high-quality information management solutions that support the organisation's success.

What you’ll bring.

At the TAC, high performance is about turning purpose into action, and action into impact. Here’s what that looks like as an Information Management Officer:

• Records and information management expertise - Certificate IV in Recordkeeping (or similar) or equivalent experience in records, information, or document management, ideally within a government environment, with knowledge of recordkeeping systems such as Content Manager.
• Customer service and communication skills - Strong interpersonal, written, and verbal communication skills, with a proven ability to build positive stakeholder relationships, provide outstanding customer service, and proactively seek and share information.
• Organisation, teamwork, and technical proficiency - Strong computer skills, proficiency in Microsoft Office applications, and the ability to work effectively both independently and collaboratively to manage priorities, meet service level targets, and deliver outcomes within required timeframes.

Why work at the TAC.

• See the impact you create. Influence how TAC performs by shaping decisions, strengthening capability and shaping organisational change.
• Be recognised for what you contribute. Work alongside leaders and teams across TAC, bringing expertise, judgement, and constructive challenge where it matters most.
• Grow your capability. Build your expertise through meaningful work, challenging opportunities, and continuous learning, and grow your career in a culture that encourages improvement and curiosity.
• Take pride in work that matters. Build a long-term career with one of Victoria's most trusted public insurers where your work creates meaningful organisational impact.
• Be rewarded for great work. We offer a range of employee benefits to support your wellbeing, career and life outside of work.

A safe and inclusive place to work.

At the TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.

Child safety.

At the TAC, we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit website.

If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know at [e-mail]. If over the phone is better for you, our number is 03 9300 0501.

For more information, read the attached Position Description, or contact Tamika Russell, Talent Acquisition Specialist via email: [e-mail] for a confidential discussion.

Applications for this role close at 11:55pm Sunday 8 November 2026.