Impactful Food Operations Manager – Sydney

WHSmith; Sydney; Presencial; AUD 120.000 - 180.000; Tempo integral

Resumo da vaga

WHSmith in Sydney is seeking an Operations Manager - Food to lead and develop the team, drive customer experience, sales and service, and ensure safe, compliant operations across the estate.

You will coach direct reports, partner with People Team, manage annual plans, budgeting, stock control, HACCP, and build strong relationships with hospital administrations, landlords, suppliers and internal teams.

Qualificações

• Hands-on leader capable of coaching and developing teams.
• At least 5 years’ experience in a food or large-scale retail environment.
• Experience leading multi-outlet operations with focus on service delivery and client requirements.
• Strong commercial capability and margin management.
• Excellent communication and relationship-building skills with clients, hospital administrations and other stakeholders.
• Willingness to travel to stores.

Responsabilidades

• Lead, coach and develop direct reports through regular meetings and mentoring.
• Coordinate with People Team to deliver training and build capability.
• Set annual performance and development goals and career growth plans.
• Lead the Food by WHSmith operation across the estate.
• Oversee stock control, recipe compliance and margin levers.
• Analyse data to monitor performance, identify risks and plan improvements.
• Provide weekly and monthly reports to stakeholders.
• Build relationships with hospital administrations, landlords, suppliers and internal teams.
• Ensure compliance with WHSmith and food-safety policies and Code of Conduct.
• Develop and implement the business plan and monitor developments affecting future contracts.
• Participate in annual budget submissions and accountability for financial performance.
• Maintain WHS practices and advise on safe working practices.
• Provide food-safety leadership and HACCP compliance.
• Review strategies to maintain customer satisfaction and partnerships across Operations.

Conhecimentos

Hands-on leadership

People development

Stakeholder management

Food safety HACCP

Budgeting and financials

Travel willingness

Descrição da vaga

WHSmith in Sydney is seeking an Operations Manager - Food to lead and develop the team, drive customer experience, sales and service, and ensure safe, compliant operations across the estate.

You will coach direct reports, partner with People Team, manage annual plans, budgeting, stock control, HACCP, and build strong relationships with hospital administrations, landlords, suppliers and internal teams.