Employee Relations Case Specialist

Woolworths Group; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Sonder support services

Salary Sacrifice program

Team discounts

Job summary

Woolworths Group in Melbourne (Cremorne VIC) is seeking an experienced Employee Relations Case Specialist on a 12-month hybrid contract. You will manage your own caseload, providing high‑quality ER advice, coaching and investigation support to front-line leaders.

You will conduct end‑to‑end investigations, prepare documents for the Fair Work Commission and other tribunals, handle complex ill/injured cases, and offer leaders practical recommendations on legislation, policies and procedures.

Qualifications

• Significant experience in an ER/IR role including investigations and case management.
• Strong coaching, negotiation and influencing skills for diverse stakeholders.
• Extensive knowledge of ER/IR legislation across jurisdictions and policy application.
• Excellent communication and relationship-building abilities.
• Able to manage multiple, time-sensitive cases effectively.

Responsibilities

• Manage own caseload, provide ER advice, coaching and investigation support to line leaders.
• Conduct end-to-end investigations from grievances to bullying, harassment, fraud or misconduct cases.
• Prepare documents and representations for the Fair Work Commission and other tribunals.
• Handle complex matters involving ill and injured team members.
• Provide leaders with recommendations and guidance on legislation, policies and procedures.

Skills

ER/IR experience

Coaching & negotiation

Stakeholder management

ER/IR legislation knowledge

Strong communication

Job description

• A variety of work advocating for and guiding our front-line leadership team on managing their employment related issues
• Join a supportive and team, where you are trusted and given autonomy to manage your work on a day to day basis
• 12 month fixed-term contract. Hybrid role based in Cremorne VIC

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

We are seeking a highly experienced Employee Relations Case Specialist to join our team, based in our Melbourne or Adelaide office on a 12 month contract. You will manage your own caseload, providing fast-paced and high quality ER advice, coaching and investigation support to our line leaders.

We are enabled by effective and efficient people processes and technology to support the management of our ER matters end to end, with a focus on team member wellbeing and experience.

Conducting end to end investigations into a variety of ER matters from grievances through to significant bullying, harassment, fraud or misconduct cases

Preparing documents and responses, and representing the Woolworths Group in matters before the Fair Work Commission and other tribunals

Managing complex matters involving ill and injured team members

Providing leaders with recommendations, coaching and advice in relation to legislation, policies and procedures

What you'll bring

• Significant experience in an ER/IR role, including investigations, case management and employment/labour laws
• Excellent coaching, negotiation and influencing skills, to engage with a wide range of stakeholders
• Strong knowledge and understanding of relevant ER/IR legislation within different jurisdictions and application in policy, including experience with the Fair Work Commission and other relevant bodies
• Strong communication skills and relationship building skills
• Effective time management and the ability to manage a number of competing priorities and time sensitive cases

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group