IFM Operations Documentation Architect

Sodexo; Western Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Retail discounts and salary packaging

Career progression opportunities

Training opportunities

Team environment

Job summary

Sodexo is seeking a Technical Writer to document how service functions operate across the IFM portfolio, engaging with Operations, Functional Leads, and Subject Matter Experts. You will translate complex practices into clear, standardised performance statements and support a outcomes-focused operating model.

Responsibilities include developing structured documentation, facilitating workshops, applying templates, and coordinating reviews and version control within internal systems.

Qualifications

• Experience producing procedures, service descriptions, or performance frameworks.
• Experience in multi-disciplinary operational settings.
• Ability to gather, interpret and translate information from stakeholders.
• Experience facilitating workshops or information sessions.
• Proven ability to manage multiple documentation streams with version control.

Responsibilities

• Develop clear, structured performance statements for service functions.
• Analyse processes and operational workflows across the IFM portfolio.
• Facilitate internal workshops with operational teams.
• Apply standardized templates and documentation conventions.
• Coordinate reviews and refine documents to align with expectations.
• Consolidate inputs into concise performance documentation.
• Manage approvals, version control, and storage in internal systems.

Skills

Technical writing

Process analysis

Stakeholder engagement

Documentation governance

MS Office & SharePoint

Education

Bachelor's degree in Technical Writing

Equivalent experience in technical writing

Tools

SharePoint

Microsoft Word

Job description

Sodexo is seeking a Technical Writer to document how service functions operate across the IFM portfolio, engaging with Operations, Functional Leads, and Subject Matter Experts. You will translate complex practices into clear, standardised performance statements and support a outcomes-focused operating model.

Responsibilities include developing structured documentation, facilitating workshops, applying templates, and coordinating reviews and version control within internal systems.