Identified Case Worker

stvincentd; Armidale; Hybrid; AUD 63,000 - 69,000; Full time

Benefits offered by this job

Leave benefits

Mental health & wellbeing days

Salary packaging up to $15,900

Career progression

Learning & development

Wellbeing support

Job summary

St Vincent de Paul Society NSW in Armidale seeks an Identified Case Worker to provide compassionate, non-judgemental support from first contact. You will build trusted relationships, conduct case management and empower clients toward healthier outcomes within a culturally safe framework.

The role requires Aboriginal identification under NSW law; flexible working arrangements apply, with opportunities for group facilitation and multidisciplinary collaboration.

Qualifications

• Experience working directly with people in a client-facing or support-focused role.
• Comfortable and willing to facilitate groups, with training provided.
• Strong communication, engagement and relationship-building skills.
• A warm, empathetic and non-judgemental approach.
• The ability to maintain client privacy and confidentiality.
• The ability to work collaboratively as part of a team.
• A commitment to culturally safe and respectful practice.

Responsibilities

• Support the intake process and engage with clients accessing the service.
• Build warm, respectful and trusting relationships with clients.
• Provide case management and individual psychosocial support in line with best practice and the Society's AOD Model of Care.
• Support clients throughout their recovery journey and connection with appropriate services.
• Facilitate group programs and activities, or undertake training to develop group facilitation skills.
• Work collaboratively with a multidisciplinary team to achieve positive client outcomes.
• Maintain accurate and confidential client records.
• Engage with families and significant others where appropriate.
• Participate in assessments, case reviews and ongoing support planning.
• Maintain a strong commitment to client privacy, confidentiality and professional practice.

Skills

Client-facing experience

Communication skills

Empathy

Teamwork

Job description

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Identified Case Worker

Date: 30 Aug 2026

Location: Armidale, NSW, AU, 2350

Requisition ID: 2407

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose valuesshape aimage more just and compassionate society.

A for-purpose charity dedicated to supporting individuals and communities experiencing poverty, disadvantage, and social isolation. Currently, roughly 1 in 4 people we assist identify as Aboriginal and/or Torres Strait Islander. We know that a diverse workforce is better placed to meet the needs of our diverse community, which is why we need more deadly staff like you.

• Identified role under Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role
• SCHADS Level 4, hourly rates ranging from $46.70 - $50.25
• Max-Term Full-time role, Monday to Friday, 8:45am to 4:45pm
• Located at Freeman House, Armidale + some flexible working arrangements

Your Role

As an Identified Case Worker at Freeman House, you will provide compassionate, non-judgemental support to clients, helping them feel welcomed, heard and supported from their first point of contact.

In this highly rewarding role, you will support clients as they engage with the service and begin their journey towards positive change. You will build trusting relationships, provide tailored one-to-one support and case management, and empower clients to work towards improved health, wellbeing and social outcomes.

Your Responsibility

• Support the intake process and engage with clients accessing the service
• Build warm, respectful and trusting relationships with clients
• Provide case management and individual psychosocial support in line with best practice and the Society's AOD Model of Care
• Support clients throughout their recovery journey and connection with appropriate services
• Facilitate group programs and activities, or undertake training to develop group facilitation skills
• Work collaboratively with a multidisciplinary team to achieve positive client outcomes
• Maintain accurate and confidential client records
• Engage with families and significant others where appropriate
• Participate in assessments, case reviews and ongoing support planning
• Maintain a strong commitment to client privacy, confidentiality and professional practice

About You

• Identified role under Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role
• Experience working directly with people in a client-facing or support-focused role
• Comfortable and willing to facilitate groups, with training provided
• Strong communication, engagement and relationship-building skills
• A warm, empathetic and non-judgemental approach
• The ability to maintain client privacy and confidentiality
• The ability to work collaboratively as part of a team
• A commitment to culturally safe and respectful practice

We Offer

• Leave Benefits – Access Sorry Business Leave of up to 5 days, a Mental Health and Wellbeing Day Off, 16 weeks of paid parental leave, plus cultural and study leave to support your personal and professional life.
• Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay – Access up to $15,900 in tax-free salary packaging benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development – Access on-demand training and development opportunities to support your professional growth.
• Wellbeing Support – Access EAP and wellness services to support your mental and physical wellbeing.

We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples and recognise the importance of lived experience and connection to community within this role.

Please note that a Confirmation of Aboriginality is not required at the application stage. If you would like further information or a culturally safe conversation about the role, please contact Shenayd Stewart (Senior First Nations Recruitment and Retention Partner) at [e-mail]

If this sounds like you, we are interviewing applications as we receive them.

This is an identified role under Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role. Aboriginal identified positions are developed where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role. Positions are specifically noted under the provisions of the NSW Anti-discrimination Act (1977) for Aboriginal people who meet the following criteria:

is of Aboriginal and/or Torres Strait Islander descent, and

identifies as an Aboriginal and/or Torres Strait Islander person, and

is accepted as such by the Aboriginal and/or Torres Strait Islander community.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and arecommitted to engaging a diverse workforce.We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages.

If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found inthe Society’s commitment to Safeguarding Children & Young People .Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check& Working with Children check.A health / medical assessment may be required for some roles.