ICU & PICU Ward Clerk – Patient Admissions & Admin

NSW Health; Newcastle; Vor Ort; AUD 69.000 - 72.000; Vollzeit

Zusammenfassung

NSW Health at John Hunter Hospital in Awabakal Country seeks a Ward Clerk to provide essential administrative and reception support to the ICU and PICU teams, coordinating admissions, transfers and discharges while maintaining accurate patient records. You will be the primary contact for families, clinicians and visitors, handling calls with professionalism and ensuring documentation accuracy.

This role emphasizes confidentiality, teamwork and compassionate patient care in a busy hospital

Qualifikationen

• Excellent communication and customer service skills, with the ability to interact professionally with a diverse range of people.
• Strong organisational skills and attention to detail, with a commitment to maintaining accurate records.
• Confidence using computers and hospital information systems, with accurate data entry skills.
• The ability to manage competing priorities and remain calm in a fast-paced environment.
• Empathy, patience and professionalism when supporting patients and families.
• A collaborative approach to teamwork, along with discretion and emotional resilience.

Aufgaben

• Providing professional reception and telephone support, responding to enquiries and directing visitors appropriately.
• Coordinating administrative processes for patient admissions, transfers and discharges.
• Maintaining accurate patient records, documentation and data entry.
• Assisting with bed management and related administrative tasks.
• Liaising with doctors, nurses, patients and families to support effective communication.
• Handling confidential and sensitive information with professionalism and discretion.

Kenntnisse

Excellent communication

Organisational skills

Computer skills

Prioritisation

Empathy

Teamwork

Jobbeschreibung

NSW Health at John Hunter Hospital in Awabakal Country seeks a Ward Clerk to provide essential administrative and reception support to the ICU and PICU teams, coordinating admissions, transfers and discharges while maintaining accurate patient records. You will be the primary contact for families, clinicians and visitors, handling calls with professionalism and ensuring documentation accuracy.

This role emphasizes confidentiality, teamwork and compassionate patient care in a busy hospital