ICT Support Specialist — Deep Space Missions

CSIRO; Canberra; Presencial; AUD 78.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

9-day fortnight

Generous superannuation

Descripción de la vacante

CSIRO, Canberra Deep Space Communication Complex (CDSCC), is seeking an ICT professional to provide desktop, server, network and security support for NASA’s Deep Space Network. The role involves hands-on maintenance, first-line helpdesk work and collaboration across a multi-skilled team.

Indefinite tenure with options for full-time or part-time arrangements (0.6–0.9 FTE). Attractive benefits include a 9-day fortnight and generous superannuation; relocation may be provided.

Formación

• Demonstrated experience with Microsoft desktop maintenance in a domain environment.
• Helpdesk or fault diagnosis experience in an enterprise setting.
• Strong interpersonal skills to support clients via in-person, phone or remote assistance.
• Ability to work effectively in a diverse multi-skilled team.
• Demonstrated willingness to learn new skills across diverse tasks.

Responsabilidades

• Configure, install and maintain desktops, laptops and standard system images.
• Provide first-level technical support, fault diagnosis and equipment repairs.
• Assist with server installations, configurations and related ICT activities.
• Manage daily helpdesk operations and identify opportunities to automate processes.
• Research emerging technologies and contribute ICT planning solutions.
• Document procedures and configurations, communicating advice clearly and escalating complex issues when required.

Conocimientos

Desktop maintenance

Helpdesk experience

Interpersonal skills

Team collaboration

Willingness to learn

Descripción del empleo

CSIRO, Canberra Deep Space Communication Complex (CDSCC), is seeking an ICT professional to provide desktop, server, network and security support for NASA’s Deep Space Network. The role involves hands-on maintenance, first-line helpdesk work and collaboration across a multi-skilled team.

Indefinite tenure with options for full-time or part-time arrangements (0.6–0.9 FTE). Attractive benefits include a 9-day fortnight and generous superannuation; relocation may be provided.