ICT Support Engineer for Space Missions (Canberra)

Commonwealth Scientific and Industrial Research Organisation; Canberra; On-site; AUD 78,000 - 105,000; Full time

Benefits offered by this job

9-day fortnight

Relocation assistance

Fleet transport to site

Generous superannuation

Job summary

Commonwealth Scientific and Industrial Research Organisation (CSIRO) invites applications for an ICT professional at the Canberra Deep Space Communication Complex. You will provide end-to-end ICT support across desktops, servers, networks and security, diagnosing issues and escalating complex problems when needed.

The role emphasizes collaboration, learning new technologies and delivering reliable services to support NASA’s Deep Space Network.

Qualifications

• Experience with Microsoft desktop/laptop maintenance in a domain environment.
• Helpdesk or fault diagnosis experience within an enterprise environment.
• Interpersonal skills to support clients in person, by phone or remotely.
• Ability to work effectively in a diverse, multi-skilled team.
• Willingness to learn new skills across diverse tasks and activities.
• Ability to write technical documentation.
• Knowledge or experience with cybersecurity disciplines.

Responsibilities

• Configure, install and maintain desktops, laptops and standard system images.
• Provide first-level technical support, fault diagnosis and equipment repairs.
• Assist with server installations, configurations and related ICT activities.
• Manage daily helpdesk operations and identify opportunities to automate processes.
• Research emerging technologies and contribute ICT planning solutions.
• Document procedures and configurations, communicating advice clearly and escalating complex issues.

Skills

Microsoft desktop maintenance

Helpdesk / fault diagnosis

Interpersonal skills

Team collaboration

Willingness to learn

Technical documentation

Cybersecurity disciplines

Job description

Commonwealth Scientific and Industrial Research Organisation (CSIRO) invites applications for an ICT professional at the Canberra Deep Space Communication Complex. You will provide end-to-end ICT support across desktops, servers, networks and security, diagnosing issues and escalating complex problems when needed.

The role emphasizes collaboration, learning new technologies and delivering reliable services to support NASA’s Deep Space Network.