CDSCC ICT Support

Commonwealth Scientific and Industrial Research Organisation; Canberra; On-site; AUD 78,000 - 105,000; Full time

Benefits offered by this job

9-day fortnight

Relocation assistance

Fleet transport to site

Generous superannuation

Job summary

Commonwealth Scientific and Industrial Research Organisation (CSIRO) invites applications for an ICT professional at the Canberra Deep Space Communication Complex. You will provide end-to-end ICT support across desktops, servers, networks and security, diagnosing issues and escalating complex problems when needed.

The role emphasizes collaboration, learning new technologies and delivering reliable services to support NASA’s Deep Space Network.

Qualifications

• Experience with Microsoft desktop/laptop maintenance in a domain environment.
• Helpdesk or fault diagnosis experience within an enterprise environment.
• Interpersonal skills to support clients in person, by phone or remotely.
• Ability to work effectively in a diverse, multi-skilled team.
• Willingness to learn new skills across diverse tasks and activities.
• Ability to write technical documentation.
• Knowledge or experience with cybersecurity disciplines.

Responsibilities

• Configure, install and maintain desktops, laptops and standard system images.
• Provide first-level technical support, fault diagnosis and equipment repairs.
• Assist with server installations, configurations and related ICT activities.
• Manage daily helpdesk operations and identify opportunities to automate processes.
• Research emerging technologies and contribute ICT planning solutions.
• Document procedures and configurations, communicating advice clearly and escalating complex issues.

Skills

Microsoft desktop maintenance

Helpdesk / fault diagnosis

Interpersonal skills

Team collaboration

Willingness to learn

Technical documentation

Cybersecurity disciplines

Job description

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CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View ourvision towards reconciliation .

Role highlights

Support critical ICT services enabling NASA's Deep Space missions

Work across end-user, server, network and communications systems

• Join a collaborative team at Canberra Deep Space Communication Complex!

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between NASA and the Commonwealth Scientific and Industrial Research Organisation (CSIRO).

Join the ICT team at the Canberra Deep Space Communication Complex and contribute to the reliable delivery of technology services supporting NASA’s Deep Space Network.

In this hands-on role, you will provide ICT support across desktop and laptop systems, servers, network infrastructure, critical communications, collaboration tools, data storage, physical security systems and cyber security services. You will be a key contact for ICT enquiries, diagnosing and resolving first-level issues while escalating more complex matters when required.

This is an exciting opportunity for an adaptable and customer-focused ICT professional who enjoys solving problems, learning new technologies and working collaboratively across a diverse range of technical activities. You will join a multi-skilled team where your ideas, initiative and commitment to continuous improvement will be valued.

The role is available on an indefinite basis, with full-time or part-time arrangements from 0.6 to 0.9 FTE available. Relocation assistance may also be provided to the successful candidate, if required. In return, you'll enjoy a very supportive team culture, ongoing development opportunities, attractive benefits including a 9-day fortnight, generous superannuation, and the chance to contribute to work that supports international space missions.

Your high-level duties will include:

• Configure, install and maintain desktops, laptops and standard system images.
• Provide first-level technical support, fault diagnosis and equipment repairs.
• Assist with server installations, configurations and related ICT activities.
• Manage daily helpdesk operations and identify opportunities to automate processes.
• Research emerging technologies and contribute solutions to ICT planning and problem management.
• Document procedures and configurations, communicating advice clearly and escalating complex issues when required.

Location:Tidbinbilla, ACT – Canberra Deep Space Communication Complex (CDSCC)

Salary: AU$77,792 to AU$105,250 pa, plus Tracking Station Allowance of $139.16 per week, plus 15.4% superannuation (also eligible for fleet transport to & from site within a defined Canberra region)

Tenure & work schedule:Indefinite, Full-time on a 9-day fortnightly schedule or part-time of atleast 0.6FTE

Reference:103940

As the successful candidate, you will bring:

• Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
• Demonstrated helpdesk or fault diagnosis experience within an enterprise environment.
• Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools with desktop and/or mobile devices.
• Proven ability to work effectively as part of a diverse multi-skilled team.
• Demonstrated willingness to learn new skills and work across a diverse range of tasks and activities.
• Demonstrated ability to write technical documentation.
• Knowledge, Skills or experience with cybersecurity disciplines.

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing arecruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contactLaura Mason via [e-mail] let us know how we can support you.

Life at CSIRO and flexible work arrangements

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Australian Citizens who are able to meet the US Export Administration Regulation requirements (eligibility to be determined). Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy .

1 November, 11:00 pm AEDT