ICT Services Leader - Maryborough (Onsite)

Reflex Technology Group; Maryborough; On-site; AUD 150,000 - 210,000; Full time

Job summary

Reflex Technology Group is seeking an ICT Services Leader to drive technology strategy and operational excellence on site in Maryborough, Victoria. Reporting to the Chief Customer Officer, you’ll align the school’s tech with educational objectives, manage budgets, and lead ongoing IT projects and security initiatives to deliver reliable learning environments.

You’ll nurture a high‑performing team, foster a culture of continuous improvement, and collaborate with senior stakeholders to ensure

Qualifications

• Comprehensive IT expertise including service desk, escalations and end-to-end ICT support.
• Experience with systems administration and LAN/WAN security.
• Strong background in Microsoft 365 and Azure cloud platforms, mail systems (Outlook/Exchange) and collaboration/web platforms.
• Proven ability in problem management and resolving technical issues with minimal disruption to teaching and learning.
• Experience delivering IT projects and integrating Microsoft/cloud solutions in educational environments.
• MSP experience is advantageous but not essential.

Responsibilities

• Collaborate with the College’s senior leadership to align technology with educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee service delivery, ticketing, escalations, incident management and operational procedures to meet SLAs and XLAs.
• Drive cyber security initiatives in collaboration with RTG’s Risk & Security team.
• Lead IT, systems, and AI capabilities, including AI policy design and adoption of emerging technologies.
• Lead, coach, and develop a team, fostering RTG’s training and knowledge-sharing culture.

Skills

Systems administration

Enterprise security

LAN/WAN administration

Microsoft 365

Azure cloud

Outlook/Exchange

Collaboration platforms

VOIP solutions

Data backup and recovery

Problem management

Project delivery

MSP experience advantageous

Tools

Cisco Meraki

Job description

ICT Services Leader - Maryborough (Onsite)

Strengthening Human Connection Through Purposeful Technology

Reflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not‑for‑profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

We are seeking an experienced ICT Services Leader to provide technology leadership onsite at Maryborough, Victoria. Reporting to the Chief Customer Officer, this pivotal leadership role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.

What you’ll do:

• Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee service delivery, ticketing, escalations, incident management and operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG’s Risk & Security team.
• Lead the organisation’s IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.
• Lead, coach, and develop a team, actively participating in RTG’s training and knowledge-sharing culture.

Who you are?

We’re looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations.

Theideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end‑to‑end ICT support, including:

• Systems administration, enterprisesecurity, and LAN/WAN administration (experience with Cisco Meraki would be beneficial).
• Extensive experience across diverse technologies, with strong expertise in Microsoft 365 and Azure cloud platforms, mail systems (Outlook/Exchange), collaboration and web platforms, VOIP solutions, and enterprise data backup and recovery.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational environments.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

Requirements

• Australian citizenship or permanent residency.
• National Criminal History Check.
• Current or ability to obtain a Working with Children Check.

Why you’ll love working at RTG?

Our brand values shape how we work, connect and lead:
We move forward together
We partner deeply — with clients and each other — always as one team.
We strengthen human connection
Technology should feel intuitive, supportive and meaningful.
We stay curious
We question. We explore. We continuously learn and share knowledge.
We make a positive difference
Our work improves lives, communities and outcomes.
We act with integrity
We build trust through ownership, transparency and doing what’s right.