ICT Support Officer — Drive Tech for Better Care

Warrigal; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary + benefits

Not For Profit salary packaging

Career break schemes

Professional development

Gym access with FitnessPassport

EAP support

Diverse technology environment

Job summary

Warrigal is seeking an ICT Support Officer to keep our technology running smoothly across service locations. You will support enterprise applications, mobile devices and networks, coordinating with our IT team, MSPs and external vendors to deliver practical technology improvements.

The role offers diverse work across day-to-day support, business systems and new technology rollouts, with a focus on delivering reliable solutions that enable our teams to serve older people and communities with

Qualifications

• Demonstrated experience supporting modern enterprise technology environments including cloud-managed and mobile devices.
• Strong experience administering enterprise productivity software, especially Microsoft 365 and Adobe Acrobat.
• Broad technical capability across end-user computing, endpoint management, networking and site-based technologies.
• Proven ability to manage relationships with outsourced IT providers and external vendors.
• Excellent communication and stakeholder engagement across technical and business audiences.
• Alignment with Warrigal's values of integrity, respect, compassion and innovation.

Responsibilities

• Provide on-site support across Warrigal’s service locations for systems, devices and site technology.
• Coordinate technology projects with vendors, contractors and stakeholders to deliver changes.
• Support upgrades, new technology rollouts and site implementations.
• Ensure issues are resolved end-to-end and technology changes are delivered smoothly.

Skills

End-user computing

Endpoint management

Networking

Communication skills

Stakeholder engagement

Vendor management

Education

IT qualification or equivalent

Tools

Microsoft 365

SharePoint Online

Microsoft Intune

Citrix Cloud

Adobe Acrobat

Networking equipment

Ubiquiti equipment

Job description

Warrigal is seeking an ICT Support Officer to keep our technology running smoothly across service locations. You will support enterprise applications, mobile devices and networks, coordinating with our IT team, MSPs and external vendors to deliver practical technology improvements.

The role offers diverse work across day-to-day support, business systems and new technology rollouts, with a focus on delivering reliable solutions that enable our teams to serve older people and communities with