Care Coordinator

Southern Cross Care WA; City Of Joondalup; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Job summary

Southern Cross Care WA is seeking a dedicated home care coordinator to manage a client portfolio and coordinate tailored services that improve wellbeing. You will act as the key link between clients, families and care teams to ensure seamless, person-centred care.

The role is predominantly work-from-home with travel to clients north of the river, requiring strong organisation, communication and compliance with funding frameworks to achieve great outcomes.

Qualifications

• Experience in aged care or home care coordination.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Knowledge of case management, compliance, and funding frameworks.
• A compassionate, person-centred approach.
• Confidence using systems such as Microsoft Office.
• Certificate IV in Ageing Support or equivalent qualification.

Responsibilities

• Coordinating personalised home care services that support independence and wellbeing.
• Building strong, trusting relationships with clients, families, and stakeholders.
• Monitoring and adjusting care plans to meet changing needs.
• Managing client budgets and ensuring funding is used effectively.
• Collaborating with internal teams and external providers for integrated care.
• Ensuring compliance, quality standards, and accurate documentation.
• Contributing to continuous improvement and client satisfaction.

Skills

Aged care experience

Home care coordination

Organisational skills

Communication skills

Case management knowledge

Funding frameworks

Microsoft Office

Education

Certificate IV in Ageing Support

Tools

Microsoft Office

Job description

• Come & join one of WA's largest aged care providers
• NFP salary packing - $18,550
• Flexible working environment

• Come & join one of WA's largest aged care providers
• NFP salary packing - $18,550
• Flexible working environment

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About The Role And Where You Will Be Working

You’ll manage your own portfolio of clients, coordinating tailored care services that truly make an impact. Acting as the key link between clients, families, and care teams, you’ll ensure services are seamless, responsive, and centred around each individual’s needs and goals.

While our central office is located in Rivervale, this role is mostly working from home with various travel as needed to our clients north of the river.

We’ll Also Be Asking You To

• Coordinating personalised home care services that support independence and wellbeing
• Building strong, trusting relationships with clients, families, and stakeholders
• Monitoring and adjusting care plans to meet changing needs
• Managing client budgets and ensuring funding is used effectively
• Collaborating with internal teams and external providers for integrated care
• Ensuring compliance, quality standards, and accurate documentation
• Contributing to continuous improvement and client satisfaction

To Be Considered For This Role, You’ll Need

• Experience in aged care or home care coordination
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and relationship-building skills
• Knowledge of case management, compliance, and funding frameworks
• A compassionate, person-centred approach
• Confidence using systems such as Microsoft Office
• Certificate IV in Ageing Support or equivalent qualification

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• A completed pre-employment health questionnaire
• Relevant qualifications

About Us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au