ICT Support Officer

Connect One Recruitment; Sydney; On-site; AUD 55,000 - 83,000; Full time

Job summary

A Federal Government organisation in Canberra is seeking an experienced ICT Support Officer to join their team. The role provides frontline ICT support to staff in Australia and overseas, handling helpdesk requests and routine technical issues.

You will maintain ICT asset records, assist deployments and contribute to cyber security controls and continuous improvement. The position is onsite and requires 37.5 hours per week, Monday to Friday.

Qualifications

• Experience providing ICT support in Australian Government environments.
• Ability to analyse issues, assess risks and propose practical fixes.
• Strong communication and stakeholder management skills.
• Familiarity with ITIL principles is highly regarded.

Responsibilities

• Provide frontline ICT support for hardware, software, network, accounts and devices.
• Administer user accounts, systems, devices and ICT asset records; assist deployments.
• Prepare ICT procedures and knowledge articles; support cyber security controls and patching.

Skills

Active Directory

ITIL

Troubleshooting

Customer support

Microsoft 365

Tools

Azure AD

Job description

Contract assignment, with a strong potential for extension

Competitive Rate & High-Impact Role

Current Baseline clearance is preferred

Our client is a Federal Government organisationwho are seeking an experienced ICT Support Officer to join their team in Canberra.

Role summary:

The ICT Support Officer will provide frontline ICT support services to staff in Australia and overseas. The role will be responsible for responding to helpdesk requests, troubleshooting and resolving routine technical issues, maintaining accurate ICT service and asset records, and supporting the deployment and management of ICT equipment. The successful candidate will work within the Business Systems Unit and contribute to reliable, customer-focused ICT services, projects and operational activities.

Key Responsibilities:

• Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.
• Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.
• Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.

Selection Criteria:

• Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.
• Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.
• Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.

On offer is a contract assignment with potential for extension, with a requirement to be onsite in Canberra, and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday.