ICT Support Officer

St Hilda's School; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Fitness Passport access

Employee assistance program

Job summary

St Hilda’s School on the Gold Coast is seeking an ICT Support Officer to join the ICT team and provide Level 1/2 helpdesk support for staff and students. You will configure devices across Windows and Apple environments and assist with AV support during assemblies and events.

Ideal candidates have 2–3 years’ IT helpdesk experience, familiarity with Intune, JAMF or SCCM, and strong communication skills in a faith-based girls’ school setting. The role is full-time and onsite.

Qualifications

• Two to three years’ experience in IT helpdesk or technical support, preferably in a school.
• Experience supporting Windows, macOS and iOS platforms with device management tools.
• Familiarity with hybrid environments and AV setup for events.
• Strong communication, customer service and teamwork abilities.

Responsibilities

• Deliver Level 1/2 helpdesk support by phone, email, ticketing system and in person.
• Deploy, configure and maintain laptops, desktops, iPads and mobile devices.
• Support endpoint management using Intune, JAMF or SCCM.
• Assist with user accounts in Active Directory, Entra ID and Microsoft 365.
• Maintain AV equipment for classrooms and school events, including after-hours work as needed.
• Keep hardware/software inventories up to date and support security practices.

Skills

Helpdesk support

Windows

macOS

iOS

Intune

JAMF

SCCM

Active Directory

Microsoft 365

AV equipment

Communication

Education

IT qualification or industry certification

Tools

Microsoft Intune

JAMF

SCCM

Active Directory

Microsoft Entra ID

Microsoft 365

Job description

St Hilda’s School | Gold Coast | Queensland

Full Time Term Time Plus One Week Each Holiday Period

Monday to Friday 38 hours/week

Commencing: January 2027

St Hilda’s School is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, while helping to ensure a reliable and secure technology experience across the School community.

St Hilda’s School is seeking a customer-focused ICT Support Officer to join our information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, while helping to ensure a reliable and secure technology experience across the School community.

About The Role

• Deliver responsive helpdesk support by phone, email, ticketing system, and in person, diagnosing and resolving hardware and software faults
• Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices across Windows and Apple environments
• Support endpoint management, including device enrolment, application deployment, and security policies through Microsoft Intune, JAMF, or SCCM
• Assist with user account management across Active Directory, Microsoft Entra ID, and Microsoft 365
• Support printing infrastructure, classroom audio-visual equipment, and technical, sound, and lighting requirements for assemblies and school events, including occasional work outside regular hours
• Maintain accurate hardware and software licence inventories and assist with endpoint security monitoring

About You

• Two to three years’ experience in an IT helpdesk or technical support role, ideally within a school environment
• Experience supporting Windows, macOS, and iOS platforms, with working knowledge of Microsoft Intune highly regarded
• Familiarity with hybrid environments, including Active Directory, Microsoft Entra ID, and Microsoft 365
• Practical experience setting up and troubleshooting classroom AV equipment and event sound systems
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
• A relevant IT qualification or industry certification (desirable)
• A genuine commitment to working within a faith-based girls’ school and a personal approach that reflects warmth, integrity, and the Christian ethos of St Hilda’s

About Us

Located on Queensland’s Gold Coast, we are one of Australia’s leading independent Anglican Day and Boarding Schools for girls from Pre-Prep to Year 12. With an enviable reputation of excellence in girls’ education and world class facilities, St Hilda’s School has a long and proud history of outstanding academic achievement, grounded in strong Anglican Christian values.

Selection Criteria

• Helpdesk and technical support experience
• Device and endpoint management (Microsoft Intune highly regarded)
• Server and cloud environment awareness
• Audio-visual and technical skills
• Communication and interpersonal skills
• Alignment with School values and culture

Demonstrated experience delivering ICT helpdesk support preferably within a school or enterprise environment, with strong diagnostic skills and a dedication to high-quality customer service.

Proven experience deploying, configuring, and supporting Windows (10/11), macOS, and iOS platforms, with hands-on experience or working knowledge of endpoint management platforms such as Microsoft Intune (desirable), JAMF, or SCCM.

Familiarity with hybrid operating environments, including basic user and device management within Active Directory, Microsoft Entra ID, and Microsoft 365.

Practical experience setting up, operating, and troubleshooting classroom AV hardware, sound desks, and presentation systems for events.

Highly developed communication skills, with the ability to explain technical concepts clearly to non-technical users and to build positive relationships with staff, students, and external vendors.

A genuine commitment to working within a faith-based girls’ school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda’s.

Why Join St Hilda’s School?

Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport, a comprehensive employee assistance program and professional development opportunities. Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.

As a prospective member of the St Hilda’s Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.