Ict Support And Network Officer

ROUS; Ballina Shire; On-site; AUD 73,000 - 85,000; Full time

Benefits offered by this job

70hour/9-day fortnight

Salary from AU$72,987.20 p.a.

12% superannuation

Flare Benefits

Employee Assistance Program (EAP)

Fitness Passport

Structured training and development

Job summary

Rous County Council is seeking a dynamic ICT support professional to deliver first-level assistance across our Ballina site. You will troubleshoot hardware, software and network issues, manage helpdesk tickets, and ensure reliable ICT services for day-to-day operations.

We offer a 70-hour/9-day fortnight, competitive salary, and benefits including Flare Benefits, EAP, and Fitness Passport. Join a forward-thinking team shaping regional water and environmental services.

Qualifications

• Provide first-level ICT support to staff across Council.
• Diagnose and resolve hardware, software, systems and network issues.
• Deliver responsive, high-quality customer service.
• Communicate effectively with staff of varying technical abilities.

Responsibilities

• Provide professional and responsive first-level ICT support to staff across Council.
• Troubleshoot and resolve technical issues relating to hardware, software, systems and network connectivity.
• Manage helpdesk tickets, prioritise requests and escalate complex issues when required.
• Configure and maintain user accounts, system access and ICT equipment.

Skills

First-level ICT support

Troubleshooting

Customer service

Communication

Job description

Rous has entered an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina.

As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflects our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do.

We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region.

If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it.

We are seeking a dynamic and proactive individual with strong technical troubleshooting, problem-solving and communication skills, and a commitment to delivering excellent customer service. A focus for this role is providing responsive ICT support, resolving technical issues and maintaining reliable systems to support Council's day-to-day operations.

About Rous

Our new site will bring together all Council operations under one roof, creating a dynamic, collaborative, and future-focused workplace. Located on a spacious 71-hectare site, the facility has been designed with staff wellbeing, sustainability, and operational excellence in mind. Rous hasan operational footprint covering 3,000km2. As a county council, we are responsible for providing three specific functions; bulk water supply, weed biosecurity and flood mitigation.

Our value proposition to you

• A progressive and innovative organisation which is a leader in business improvement
• Work/life balance
• 70hour/9-day fortnight - 26 days off a year
• Remuneration from $72,987.20 p.a.- $85,384 p.a.Plus statutory superannuation currently 12%
• Annual salary reviews and gazetted salary increases relevant to attractive award entitlements
• Work for the organisation that supplies the best tasting drinking water in New South Wales
• Structured training and development tailored to your interests
• Mentorship from experienced staff and culturally safe support
• Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
• Employee Assistance Program (EAP) – confidential support for you and your family
• Fitness Passport – affordable access to gyms and fitness centres across the region
• A workplace that values your voice, your culture, and your potential

Your value proposition to us

• Working collaboratively and delivering excellent customer service comes naturally to you.
• You have strong technical troubleshooting and problem-solving skills, with a proactive approach to resolving ICT issues.
• You communicate confidently and effectively with people of varying technical abilities.
• You are organised, adaptable and able to manage competing priorities in a busy ICT environment.

Your average workday will be kept busy by

• Providing professional and responsive first-level ICT support to staff across Council.
• Troubleshooting and resolving technical issues relating to hardware, software, systems and network connectivity.
• Managing helpdesk tickets, prioritising requests and escalating complex issues when required.
• Configuring and maintaining user accounts, system access and ICT equipment, including laptops, desktops, mobile devices and printers.
• Supporting the ICT team with system maintenance, projects and general administration.
• Building and maintaining positive working relationships with internal stakeholders and external service providers.

This is more than just a move, it’s a transformation.

Be part of a team that’s shaping the future of water and environmental services for our region.

Applications close 11:59pm16/11/2026. Please note that shortlisting and screening may commence as applications are received.

Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.

For any queries, please reach out to ***********@rous.nsw.gov.au